Entering Data In The Ivr System - Cisco 7912G - IP Phone VoIP Administration Manual

Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G

Entering Data in the IVR System

Entering Numeric Data
Entering Alphanumeric Data
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
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Appendix A
You can enter both numeric and alphanumeric data in the IVR system.
Numeric input includes numbers from 0–9, and may include periods (.). For
example, to enter an IP address, use the dial pad to enter the numbers and use the
* to enter periods (.), followed by the # sign to complete your input.
Alphanumeric input includes numbers from 0–9, alphabetic characters, both
uppercase and lowercase, and symbols. When entering alphanumeric input, use
the dial pad and press a number key the appropriate number of times to access the
correct letter, number, or symbol you need, followed by the # sign, and another #
sign to complete your input. See the following table as a guide.
Dial Pad# Alphanumeric Characters
0 0
1 1 . /_\ @ * space return + - ! , ? | ~ ^ # = $ " ' ` % < > [ ] : ;
{ } ( ) &
2 2 a b c A B C
3 3 d e f D E F
4 4 g h i G H I
5 5 j k l J K L
6 6 m n o M N O
7 7 p q r s P Q R S
8 8 t u v T U V
9 9 w x y z W X Y Z
Examples
To enter 44_A, press the following keys:
4 # 4 # 1 1 1 1 # 2 2 2 2 2 # #
Additional Configuration Methods, Parameters, and Procedures
OL-6313-01