Chapter 6
Troubleshooting the Cisco IP Phone
Verifying Model and Serial Number
Cisco IP Phone 7902G
Step 1
Step 2
Cisco IP Phone Models 7905G/7912G
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
You can verify the model and serial number of Cisco IP Phones.
Procedure
Open the Phone Configuration web page.
Open your web browser and enter the following URL, where IPaddress is the
a.
IP address of your phone
http://IPaddress
Press Enter.
b.
The Phone Configuration web page appears.
In the pane on the left, click Device Information.
The Device Information page displays the Product ID (model number) and serial
number of the phone.
Procedure
Press the Menu button.
Use the Navigation button to select Settings.
Press the Select softkey.
Select Model Information.
Press the Select softkey.
Use the Navigation button to display the following information:
•
Model Number
MAC Address
•
AppLoadID—Identifier of the firmware running on the phone
•
Obtaining Status, Model, and Version Information
6-5