Cisco 7912G - IP Phone VoIP Administration Manual page 115

Troubleshooting the Cisco IP Phone
Cisco IP Phones provide diagnostic information that can assist you with
troubleshooting problems in your IP telephony network.
This chapter includes the following sections:
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Note You can collect information for troubleshooting and store this information in a log
file. For more information, see the
section on page
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
Obtaining Status, Model, and Version Information, page 6-2
Monitoring Cisco IP Phones Remotely, page 6-7
Resetting the Cisco IP Phone, page 6-8
Erasing the Local Configuration, page 6-8
Updating the Firmware Version, page 6-10
Checking the Light Indicators on a Cisco IP Phone 7902G, page 6-11
Resolving Startup Problems, page 6-12
Resolving Known Issues, page 6-21
Resolving Known Issues, page 6-21
Where to Go for More Information, page 6-23
A-30.
C H A P T E R
"Collecting Information for Troubleshooting"
6
6-1