REPLIGEN CTech SoloVPE PLUS User Manual page 36

CTech™ SoloVPE® PLUS System
Plateau in Section Curve
Lower End (Similar Abs
Values at Small
Pathlengths)
No Transmission
Noisy Spectra
Unable to Access ViPER
Software (Error Alerts)
No Light Coming from Cary
60
Random Spikes in Spectra
For additional assistance, please call VPT Support at (908) 707-1201 or email
DOC0362 eRev. 1.0 [Publication Date]
•
Sample vessel or Sample Vessel
Holder not properly installed/seated
in the sample platform.
• Incorrect sample vessel selected in
the software.
• SoloVPE PLUS Detector Cable
unplugged.
•
Possible broken Delivery Fiber.
•
Obstruction in the optical path.
• Poor optical alignment.
• Obstructed optical path.
• Cover not lowered into data collection
position.
• FC connector of the Delivery Fiber not
fully secured.
•
Permissions may not be set properly
in SecureVPT.
•
Cary 60 or Fiber Optic Coupler could
be misaligned.
• Xenon flash lamp could need
replacing.
• Cary 60 is not calibrated properly.
• SoloVPE PLUS detector is
malfunctioning and could need
replacing.
•
Xenon flash lamp could need
replacing.
•
Reseat the sample vessel and Sample Vessel Holder.
•
Confirm the correct sample vessel was selected in the
software.
• Check to make sure the SoloVPE PLUS Detector Cable is
properly connected between the Detector Port on the
SoloVPE PLUS and the Detector Port inside the Cary 60
sample compartment.
•
Disconnect both ends of the Delivery Fiber and hold it up to
the light to make sure there is not a break. If broken, contact
Repligen's Analytics Support. The light should be visible
through the fiber.
• Ensure that the Fiber Optic Coupler is set in the proper
position.
• Confirm that the cover is slid into the down position prior to
measurement.
• Clean the optical path.
• Restart Cary 60.
• Check and secure the FC connector of the Delivery Fiber on
the SoloVPE PLUS Translation Stage.
•
ViPER software uses Windows active directory for
permission.
•
Perform a Coupler Check (see Section 5.3.14). Follow the No
Transmission Actions. Then, if results are still Zero, please
contact Repligen.
• Restart Cary 60.
• Run CHEM013 standard to verify the accuracy of the SoloVPE
PLUS Detector.
• If you suspect the Xenon flash lamp needs replacing, contact
Repligen.
analytics-support@repligen.com
User Guide
36