Troubleshooting; Obsolete Or Incorrect Measured Values Are Displayed; Not All Devices Are Being Detected; The Product User Interface Cannot Be Called Up - SMA DATA MANAGER M Operating Manual

9 Troubleshooting

9 Troubleshooting
9.1

Obsolete or incorrect measured values are displayed

Cause
Connection to VPN or Inter-
net is disrupted.
The energy meter is con-
nected incorrectly.
The display in your web
browser is not updated.
9.2

Not all devices are being detected

Cause
Not all devices are in opera-
tion.
There are too many devices
in the system.
The network configuration of
the local network is incor-
rect.
The reaction time of some
devices exceeds the device
search time.
9.3

The product user interface cannot be called up

Cause
The firmware has been up-
dated to a newer version.
72 EDMM-20-BE-en-10
Remedy
• Ensure that the network cable is connected correctly and that
the network port Link LED is glowing.
or
• Check the status of the connected devices in the device
overview in Sunny Portal.
• Connect the energy meter correctly (see energy meter manual).
or
• Swap the channels for purchased-electricity and feed-in meters
in the meter configuration on the user interface.
or
• In the meter configuration on the user interface select an
inverse profile.
• Reload the page in your web browser.
Remedy
• Ensure that all devices are in operation.
• Ensure that no more than permissible devices are in the system.
• Ensure that the network configuration is correct. SMA Solar
Technology AG recommends automatic network configuration.
• Register all found devices. Then carry out another device
search and register the remaining devices.
Remedy
• After a firmware update, errors may arise when restarting the
products. Reset the product to the default settings. Press the
reset button for 15 to 20 seconds. This will also reset all of the
data in the product.
SMA Solar Technology AG
Operating manual