Troubleshooting; Commissioning / Bluetooth Connection / Speedwire Connection - SMA sunny home manager User Manual

SMA Solar Technology AG

15 Troubleshooting

15.1 Commissioning / BLUETOOTH Connection /
Speedwire Connection
Problem
The PV System Setup Assistant cannot
find a Sunny Home Manager with the
serial number and registration ID en-
tered.
The PV System Setup Assistant cannot
find a Sunny Home Manager with the
serial number and registration ID en-
tered.
User Manual
Cause and corrective measures
The serial number and/or the registration ID may have
been entered incorrectly.
Corrective measures:
• Ensure that the entries are correct.
It is possible that the Sunny Home Manager is not cor-
rectly connected to the router.
Corrective measures:
• Ensure that the Sunny Home Manager is connected
to the router correctly (see the installation manual of
the Sunny Home Manager).
The Sunny Home Manager may not be able to establish a
connection to Sunny Portal, because DHCP is not acti-
vated on your router.
or
The Sunny Home Manager may not be able to establish a
connection to Sunny Portal, because there is a proxy
server in your network.
Corrective measures:
• Establish the connection to Sunny Portal using the
Sunny Home Manager Assistant (see the installation
manual of the Sunny Home Manager).
The Sunny Home Manager is assigned to a different sys-
tem in Sunny Portal, for instance, if you have bought the
Sunny Home Manager second-hand.
Corrective measures:
• Perform a complete reset of the
Sunny Home Manager (see the installation manual
of the Sunny Home Manager).
• If the problem continues, contact the previous owner
and request that they delete the
Sunny Home Manager in Sunny Portal.
or
Contact the Service (see Section 16, page 142).
15 Troubleshooting
HoMan_Portal-BA-en-20 127