Troubleshooting - SMA Sunny Webbox Technical Description

Troubleshooting

14 Troubleshooting
Problem
The Sunny WebBox is
not available via the
user interface.
76 SWebBox-TEN101232
Cause
The Sunny WebBox network
connection is interrupted.
The network connections of your
computer do not correspond to
the Sunny WebBox network
connections.
SMA Solar Technology AG
Rectification
Check whether the Sunny WebBox is
connected to the network. Check the
network cable and all connections of the
Sunny WebBox and your computer.
Determine the network settings of the
Sunny WebBox as described in section
15.2 "Determining the network settings
of the Sunny WebBox." (page 81). Set
your computer to the Sunny WebBox
network settings as described in section
15.2 "Determining the network settings
of the Sunny WebBox." (page 81).
Check your router settings.
Check your Web browser settings. If
necessary, set an exception for a proxy
server.
Reset the network settings of the Sunny
WebBox using the Reset button as
described in section "Resetting the
Sunny WebBox Using the Reset Button"
(page 72). Press the Reset button for 5°-
°15 seconds. Set your computer to the
Sunny WebBox default settings as
described in section 6.4.2 "Windows 7,
Windows Vista" (page 21).
Technical Description