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Multitech MultiVOIP MVP120 Quick Start Manual

Standalone voice/ip gateway
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Standalone Voice/IP Gateway
Model MVP120
Proprietary Mode
Quick Start Guide

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Summary of Contents for Multitech MultiVOIP MVP120

  • Page 1 Standalone Voice/IP Gateway Model MVP120 Proprietary Mode Quick Start Guide...
  • Page 2 Multi-Tech product. If you have any questions about the operation of this unit or experience difficulty during installation, you can contact Tech Support via the following: Country By Email By Telephone France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.com (91) 124-340778 U.K.: support@multitech.co.uk (44) 118 959 7774 U.S.

  • Page 3: Table Of Contents

    Contents Introduction ................... 4 Related Documentation ..............5 Overview ..................6 Unpacking Your MultiVOIP ............8 Safety Warnings ................8 Cabling Your MultiVOIP ..............9 Software Installation ..............11 Configuring the Host MultiVOIP ..........16 Configuring the Client MultiVOIPs ..........29 Deploying the VOIP Network ............

  • Page 4: Introduction

    MultiVOIP Quick Start Guide Introduction The MultiVOIP model MVP120 enables FXO-only analog voice and fax communication over an IP network. Multi-Tech’s new voice/fax gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only. To access this free voice and fax communication, all you have to do is connect the MultiVOIP to your telephone equipment, and then to your existing Internet connection.

  • Page 5: Related Documentation

    Acrobat Reader your computer. The Acrobat Reader is included on your system CD or is available as a free download from Adobe’s Web site: http://www.adobe.com The MVP120 User Guide is also available on Multi-Tech’s Web site: http://www.multitech.com...

  • Page 6: Overview

    MultiVOIP Quick Start Guide Overview Install Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network.
  • Page 7 Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the VOIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment.

  • Page 8: Unpacking Your Multivoip

    MultiVOIP Quick Start Guide Unpacking Your MultiVOIP Remove all items from the box (See Figure 2). Figure 2. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years.

  • Page 9: Cabling Your Multivoip

    Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper connections for power, the command port, the FXO/PBX or PSTN system, and the Internet. Figure 3 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.
  • Page 10 MultiVOIP Quick Start Guide 2. Connect the MultiVOIP to a PC using the RJ-45 to DB9 (female) cable provided with your unit. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and connect the other end to the PC serial port you are using. See Figure 3.

  • Page 11: Software Installation

    Software Installation Software Installation This section covers software installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP. Note: If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. 900 Signaling Information 5004 RTP Packets 5000 Status Information...
  • Page 12 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not appear automatically, click My Computer, then right-click the CD- ROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD window displays, click the Install Software icon.
  • Page 13 Software Installation 5. Follow the on-screen instructions to install your MultiVOIP software. You can either choose the Destination Location of your MVP120 software or select the default destination by clicking Next. If you click Browse, you can select a different destination folder for the MVP120 software.
  • Page 14 MultiVOIP Quick Start Guide 6. The Setup dialog box enables you to select the COM port of your PC that is connected to the Command port of the MVP120. From the Select Port list, select the COM port of your PC. Click OK to continue. 7.
  • Page 15 Software Installation 8. The following message displays. Click No to continue. 9. In the Program group, double-click Upgrade Software. This loads the Proprietary software. 10. The following message displays. Click Yes to continue. 11. The IP Protocol Default Setup dialog box displays next (see page 16) as you continue configuring your MultiVOIP.

  • Page 16: Configuring The Host Multivoip

    MultiVOIP Quick Start Guide Configuring the Host MultiVOIP The following steps provide instructions for configuring your MVP120. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. 12. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II.
  • Page 17 Configuring the Host MultiVOIP 15. Check with your in-house phone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Select the Regeneration option accordingly. In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number.
  • Page 18 MultiVOIP Quick Start Guide For FXO-to-FXO communications, you can enable a specific FXO Disconnect: Fix Current Loss, Tone Detection, or Silence Detection. Check with your in- house phone personnel to verify the type of disconnect to use. If Current Loss is checked, the VOIP will hangup when it detects a loss of current on the FXO/phone port.
  • Page 19 Configuring the Host MultiVOIP To change the voice coder, select the new voice coder entry from the Voice Coder list. If you change the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will get a busy signal.
  • Page 20 MultiVOIP Quick Start Guide 17. The Fax group enables you to select the maximum baud rate for faxes and adjust the fax volume. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. 18.
  • Page 21 Configuring the Host MultiVOIP 19. The Billing/Security tab displays the parameters for billing options, call authentication, and automatic disconnection. 20. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds.
  • Page 22 MultiVOIP Quick Start Guide 23. Click the Regional Tab to change the Tone Pairs and to select your country/region from the Country/Region list. The Tone Pairs group enables you to select and modify the parameters. Click OK when finished. Click OK. The upgrade takes several minutes to complete.
  • Page 23 Configuring the Host MultiVOIP Click Add to begin building your phone directory database. 25. The Add/Edit Phone Entry dialog box displays.
  • Page 24 MultiVOIP Quick Start Guide In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number box. For example phone number 101. 26. The Description is optional, but can be useful in associating the channel to the extension.
  • Page 25 Configuring the Host MultiVOIP 30. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description.
  • Page 26 MultiVOIP Quick Start Guide 31. Click Add and the Add/Edit Phone Entry dialog box displays again. 32. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 102. 33. Enter a description for the remote MultiVOIP phone number in the Description box.
  • Page 27 Configuring the Host MultiVOIP 36. When you have finished, click OK. On the Main menu, click Download Setup. 37. The Save Setup dialog box displays. Click OK to proceed.
  • Page 28 MultiVOIP Quick Start Guide 38. After the setup is written to the MultiVOIP, the unit is rebooted. 39. Verify that the BOOT LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. Note: If the Ethernet connection is not active, none of the LEDs will be on after booting.

  • Page 29: Configuring The Client Multivoips

    Configuring the Client MultiVOIPs Configuring the Client MultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. 900 Signaling Information 5004 RTP Packets 5000 Status Information 5005 RTCP Packets Refer to your firewall user documentation to enter and open these ports.
  • Page 30 MultiVOIP Quick Start Guide 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet.
  • Page 31 Configuring the Client MultiVOIPs In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number. The default setting is 5. In the Inter Digit Time box, enter the maximum amount of time between dialed digits in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database.
  • Page 32 MultiVOIP Quick Start Guide To change the voice coder, select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling.
  • Page 33 Configuring the Client MultiVOIPs 10. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds. 11. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel.
  • Page 34 MultiVOIP Quick Start Guide The Tone Pairs group parameters change per your selections. Click OK. The following dialog box displays. 14. Click OK. After the download is completed, click Start | Programs | MultiVOIP | MultiVOIP Configuration. On the main menu, click Phone Book to display the Phone Directory Database dialog box.
  • Page 35 Configuring the Client MultiVOIPs In the Database Type group, click the Client option. The Host IP Address box becomes active 15. Enter the IP address of the host MultiVOIP in the Host IP Address box. 16. Click OK and you are returned to the main menu.
  • Page 36 MultiVOIP Quick Start Guide 17. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog box displays. 18. Select the Save Current Setup as User Default Configuration check box and click OK. After the setup is written to the MultiVOIP, the unit reboots.

  • Page 37: Deploying The Voip Network

    Deploying the VOIP Network Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the pre- configured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the pre- configured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.

  • Page 38: Remote Site Administrator

    MultiVOIP Quick Start Guide Remote Site Administrator 1. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Figure 4. Remote Site Cable Connection 2. Connect a network cable to the ETHERNET 10Base-T (RJ-45) connector on the back of your MultiVOIP.

  • Page 39: Limited Warranty

    Warranty and Regulatory Information Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.
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