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Support Services Terms and Conditions
1.
Definitions
Current Release means the most current release of the Software listed on Captaris's
published price list.
Error means the failure of the Software to perform substantially in accordance with
the Documentation.
"Documentation" means technical manuals and other documentation relating to the
use of the Hardware and Software, which are delivered with the Product.
"Hardware" means the fax server equipment provided as part of the Product.
"Previous Sequential Release" means the release of Software, which has been replaced
by the Current Release.
"Product" means Captaris's FaxPress product which is enclosed herewith and which
has been purchased by Customer.
"Software" means the Captaris FaxPress Network Software programs contained in
the Product, including all corrections, modifications, enhancements, Upgrades and
Updates to such software, which may be provided to Customer by Captaris.
"Services" or "Support" means in general the services or support provided by Cap-
taris to Customer pursuant to and under the terms of this Agreement, whether
Standard Support or Extended Support as the case may be.
"Upgrades" means one (1) copy of all major revisions and corrections to the printed
Documentation and/or the Software that are made generally available by Captaris
to its customers who are entitled to receive Support Services.
"Updates" means one (1) copy of minor Software patches that are made generally
available by Captaris to its customers who are entitled to receive Support Services.
2.
Customer Responsibilities
You will provide Captaris reasonable access to all necessary information and
personnel to answer questions about any problems reported by Customer re-
garding the Product. You also agree to promptly implement all Updates and
Upgrades provided by Captaris.
You will ensure that one Extended Support contract is associated only with one
registered Product.
3.
Exclusions
Captaris has no obligation to provide any Support Services relating to prob-
lems arising out of: (i) Customer's failure to implement all Upgrades and Up-
dates provided to Customer; (ii) use of the Software on a CPU other than the
designated CPU for which such Software was designed and licensed for use;
(iii) neglect, misuse, or accidental damage of the Hardware and/or Software;
(iv) modifications, corrections, or workarounds performed by a person not au-
thorized by Captaris; and (v) the use of the Software and/or Hardware with
computer hardware, software, supplies or materials not meeting Captaris's
specifications as provided in the Documentation.
Captaris has no obligation to repair or replace any Hardware for any FaxPress
product models that Captaris has determined obsolete. •Captaris reserves the
FaxPress User Guide
User Guide > Support Services Terms and Conditions
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