Black Box EMERALD DESKVUE User Manual page 34

CHAPTER 3: APPLICATION
ITEM
EDID HD1/EDID HD2
Diagnostics
34
TABLE 3-7. TRANSMITTER SETTINGS (CONTINUED)
DESCRIPTION
The transmitter can support native EDID options, including 1920x1080, 1920x1200,
1680x1050, 1280x1024, or 1024x768. This information is then shared with the
computer's GPU so that it sends the correct resolution and refresh rate.
NOTE: The computer may need to be restarted in order for the settings to work. If
you find that changing the EDID settings makes the monitor blank out, you may
need to select a different option to correct the issue.
EDID options are shown below in Figure 3-35:
When issues arise or support asks for additional information, running this diagnostics
function allows the DESKVUE to save all the log information onto a flash drive that is
connected to the unit. Plug a FAT- or FAT-32-formatted flash drive into the DESKVUE,
and run diagnostics to save all the information. The diagnostics file is encrypted to
protect your information, and only authorized Black Box personnel are able to view
the log file. An example containing a diagnostic file is shown in Figure 3-36 below:
1.877.877.2269
FIGURE 3-35: EDID OPTIONS
FIGURE 3-36: DIAGNOSTIC FILE EXAMPLE
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