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Black Box EMD5004PE-R User Manual

Black Box EMD5004PE-R User Manual

Multi-source, multi-view receiver
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USER MANUAL
EMD5004-R, EMD5104-R, EMD5004PE-R
EMERALD
DESKVUE
®
MULTI-SOURCE,
MULTI-VIEW
RECEIVER

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Summary of Contents for Black Box EMD5004PE-R

  • Page 1 USER MANUAL EMD5004-R, EMD5104-R, EMD5004PE-R EMERALD DESKVUE ® MULTI-SOURCE, MULTI-VIEW RECEIVER...
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  • Page 3: Table Of Contents

    TABLE OF CONTENTS QUICK START GUIDE ..................... 7 SETTING UP AND USING DESKVUE ....................................7 CHAPTER 1: EMD5004-R ....................9 1.1 INTRODUCTION ................................................9 1.2 FEATURES ..................................................10 1.3 WHAT’S INCLUDED ..............................................10 1.4 PRODUCT IMAGES ..............................................11 1.5 APPLICATION DIAGRAM .............................................12 1.6 SPECIFICATIONS ...............................................13 CHAPTER 2: EMD5104-R ....................
  • Page 4 TABLE OF CONTENTS 4.8 TEMPLATES TAB ..........................................58 4.8.1 One Tile on One Display ..........................................59 4.8.2 Four Tiles on One Display ..........................................60 4.8.3 One Tile Across All Displays ........................................61 4.8.4 Four Tiles - PiP Right on One Display ....................................62 4.8.5 Four Tiles - PiP Left on One Display ....................................63 4.8.6 Seven Tiles Across 2 Displays ........................................64 4.8.7 Eight Tiles on One Display ........................................65 4.8.8 Two Horizontal Tiles on One Display ....................................66...
  • Page 5 TABLE OF CONTENTS APPENDIX C: REGULATORY INFORMATION ............116 C.1 FCC STATEMENT ..........................................116 C.2 CE STATEMENT ..........................................116 C.3 TSCA STATEMENT .......................................... 116 C.4 ROHS ..............................................116 C.5 REACH ..............................................116 C.6 NOM STATEMENT ........................................... 117 APPENDIX D: TECH SUPPORT/DISCLAIMERS/TRADEMARKS ....118 D.1 TECH SUPPORT/CONTACT INFORMATION ...............................
  • Page 6 TABLE OF CONTENTS This page intentionally left blank. LEARN MORE BLACKBOX.COM...

  • Page 7: Quick Start Guide

    QUICK START GUIDE SETTING UP AND USING DESKVUE To begin using the Emerald DESKVUE: ® Physically connect the monitor(s), keyboard, mouse, and power supply. Turn on the unit and let it boot up. When prompted for a login, enter the default credentials of “admin” (without the quotes) for username, and leave the password blank.
  • Page 8 QUICK START GUIDE This page intentionally left blank. LEARN MORE BLACKBOX.COM...

  • Page 9: Chapter 1: Emd5004-R

    CHAPTER 1: EMD5004-R 1.1 INTRODUCTION KVM users today need to view, monitor, and interact with multiple computer targets and video streams that can reside on various networks, such as post-production editing, IPTV, live feeds, Command and Control, and rendering jobs. In a completely new concept in KVM over IP, Emerald DESKVUE enables these users to arrange their individual ®...

  • Page 10: Features

    Š (1) Emerald DESKVUE KVM receiver (EMD5004-R)   Š (1) 19 VDC, 3A, desktop power supply   Š (1) Country-specific power cord   Š Screws and jumper   If anything is missing or damaged, contact Black Box Technical Support. LEARN MORE BLACKBOX.COM...

  • Page 11: Product Images

    CHAPTER 1: EMD5004-R 1.4 PRODUCT IMAGES FIGURE 1-1: FRONT VIEW Power LAN1 LAN2 HDMI1 HDMI2 HDMI3 Audio (Active) FIGURE 1-2: BACK VIEW Micro SD Card USB 2.0 USB-C USB 3.0 Slot Ports Port Ports FIGURE 1-3: SIDE VIEW LEARN MORE BLACKBOX.COM...

  • Page 12: Chapter 1: Emd5000-R

    CHAPTER 1: EMD5000-R 1.5 APPLICATION DIAGRAM LEARN MORE BLACKBOX.COM...

  • Page 13: Specifications

    CHAPTER 1: EMD5000-R 1.6 SPECIFICATIONS TABLE 1-1. PRODUCT SPECIFICATIONS SPECIFICATION DESCRIPTION Dimensions Unit: 1.47” H x 6.61” W x 4.52” D, (37.4 x 168 x 115 mm) Product: 1.21 lb. (0.55 kg); Weight Power Supply: 0.56 lb. (0.25 kg); Product and Packaging: 3.10 lb (1.4 kg) (3) HDMI female;...

  • Page 14: Chapter 2: Emd5104-R

    CHAPTER 2: EMD5104-R CHAPTER 1: HEADLINE 2.1 INTRODUCTION KVM users today need to view, monitor, and interact with multiple computer targets and video streams that can reside on various networks, such as post-production editing, IPTV, live feeds, Command and Control, and rendering jobs.

  • Page 15: Features

      Š (1) 19.5VDC, 9.23A, desktop power supply   Š (1) Country-specific power cord   If anything is missing or damaged, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. 2.4 PRODUCT IMAGES FIGURE 2-1: FRONT VIEW LEARN MORE BLACKBOX.COM...
  • Page 16 CHAPTER 2: EMD5104-R CHAPTER 1: HEADLINE 10 11 FIGURE 2-2: REAR VIEWVIEW TABLE 2-1. EMERALD 5104-R COMPONENTS NUMBER IN FIGURES 2-1 COMPONENT DESCRIPTION THROUGH 2-2 (1) Power Button Use to turn the unit on or off. (1) SSD Activity LED Illuminates to indicate Solid State Drive (SSD) activity (1) 3.5-mm jack (MIC) Connects to analog microphone...

  • Page 17: Application Diagram

    CHAPTER 2: EMD5104-R CHAPTER 1: HEADLINE 2.5 APPLICATION DIAGRAM LEARN MORE BLACKBOX.COM...

  • Page 18: Specifications

    CHAPTER 2: EMD5104-R CHAPTER 1: HEADLINE 2.6 SPECIFICATIONS TABLE 2-2. PRODUCT SPECIFICATIONS SPECIFICATION DESCRIPTION Dimensions Unit: 7.17” H x 1.42” W x 7.01” D (182 x 36 x 178 mm) Weight 2.91 lb. (1.32 kg) Intel Core i9 processor 14900 vPro (36 MB cache, 24 cores, 32 threads, up Processor to 5.4 GHz Turbo, 65W) Memory...

  • Page 19: Chapter 3: Emd51004Pe-R

    CHAPTER 3: EMD5004PE-R 3.1 INTRODUCTION KVM users today need to view, monitor, and interact with multiple clients that can reside on various networks with different work information, such as post-production editing, IPTV, live feeds, email, and rendering jobs. The PE (Professional Edition) of DESKVUE is designed for the user actively working on applications on 4K monitors with extremely low latency.

  • Page 20: Features

    3.3 WHAT’S INCLUDED Š (1) Emerald DESKVUE KVM receiver   Š (1) Country-specific power cord   If anything is missing or damaged, contact Black Box Technical Support. 3.4 PRODUCT IMAGES 4 5 6 FIGURE 3-1: FRONT VIEW LEARN MORE BLACKBOX.COM...
  • Page 21 CHAPTER 3: EMD5004PE-R 1 3 9 10 FIGURE 3-2: REAR VIEWVIEW TABLE 3-1. EMERALD 5104-R COMPONENTS NUMBER IN FIGURES 3-1 COMPONENT DESCRIPTION THROUGH 3-2 (5) USB 3.2 Gen 1x1, Type A Connects to USB peripherals Port (1) USB-C, USB 3.2 Gen 2x2...

  • Page 22: Application Diagram

    CHAPTER 3: EMD5004PE-R 3.5 APPLICATION DIAGRAM LEARN MORE BLACKBOX.COM...

  • Page 23: Specifications

    CHAPTER 3: EMD5004PE-R 3.6 SPECIFICATIONS TABLE 3-2. PRODUCT SPECIFICATIONS SPECIFICATION DESCRIPTION Dimensions Unit: 11.42” H x 3.65” W x 11.53” D (290 x 92.6 x 292.8 mm) Weight 8.52 lb. (3.87 kg) (4) Mini DP connectors (mini DP to DP adapters included);...

  • Page 24: Chapter 4: Application

    CHAPTER 4: APPLICATION 4.1 LOGIN SCREEN Upon startup, you will be prompted to log in if the unit is not configured for Auto Login, as shown in Figure 4-1. below: FGURE 4-1: LOGIN SCREEN To log into DESKVUE, click on the “Login” button, as shown in Figure 4-1 above. LEARN MORE BLACKBOX.COM...
  • Page 25 CHAPTER 4: APPLICATION After you click on the “Login” button, the system displays the Username and Password screen, as shown in Figure 4-2 below: FIGURE 4-2: USERNAME AND PASSWORD SCREEN LEARN MORE BLACKBOX.COM...
  • Page 26 CHAPTER 4: APPLICATION Table 4-1 explains the options on the Username and Password screen. TABLE 4-1. USERNAME AND PASSWORD SCREEN FIELD/ITEM DESCRIPTION Enter the username. The default username is “admin” (without the quotes). You can change the username, which is a unique name that uses 1–32 characters. The Username username can be any valid username for a Microsoft operating system.

  • Page 27: On Screen Display (Osd)

    CHAPTER 4: APPLICATION TABLE 4-1. USERNAME AND PASSWORD SCREEN (CONTINUED) FIELD/ITEM DESCRIPTION This button displays the firmware version, IP Address, Managed state, and the date/time in a pop-up window, as shown in Figure 4-5 below: Information button FIGURE 4-5: INFORMATION BUTTON, INCLUDING RESULTS 4.2 ON SCREEN DISPLAY (OSD) NOTE: The screenshots and settings shown throughout this manual reference the administrative pages when logged in as an admin user type.
  • Page 28 CHAPTER 4: APPLICATION Table 4-2 explains the information and options on the OSD screen. TABLE 4-2. OSD ITEM DESCRIPTION In the top left corner of the screen, the system will display “Unmanaged” when the device is not managed by a Boxilla unit.
  • Page 29 CHAPTER 4: APPLICATION TABLE 4-2. OSD (CONTINUED) ITEM DESCRIPTION Network: This tab allows you to enter network settings. Display: This tab shows you what monitors are connected to the device. The monitors can be checked to find the display’s manufacturer. There are also options to set output to landscape or portrait modes, as well as both resolution and refresh settings.

  • Page 30: Network Tab

    CHAPTER 4: APPLICATION 4.3 NETWORK TAB When the “Network” tab is selected, the system displays the “Network Settings” screen, as shown in Figure 4-10 below: FIGURE 4-10: NETWORK SETTINGS SCREEN The Ethernet icons at the top of the page show the current status of the network interfaces. A green Ethernet icon indi- cates that the network is detected, and a red Ethernet icon indicates that the network is not detected.
  • Page 31 CHAPTER 4: APPLICATION TABLE 4-3. NETWORK SETTINGS ITEM DESCRIPTION When you set this DHCP Slider Bar to the “ON” position by dragging it to the right and then click on the “Save” button, the system tries to obtain an IP address automatically. If successful, it displays a message stating that the IP address was saved successfully, as shown in Figure 4-11 below: Obtain an IP address...
  • Page 32 CHAPTER 4: APPLICATION Network redundancy is available on DESKVUE firmware version 1.4.1 and later, and earlier firmware versions can only operate using their primary network interface. With network redundancy and bonding, DESKVUE can utilize both available network ports. DESKVUE’s firmware version 1.4.1 and later offers two modes: Network Redundancy - Active Standby (Default) This mode ensures high availability by using one active link while keeping the other as standby.
  • Page 33 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: APPLICATION TECHNICAL SUPPORT 1.877.877.2269 If the LACP option is enabled, the DESKVUE bonding mode will switch to the 802.3ad LACP mode with the following parameters: LACP mode = Active LACP rate = Fast After turning on the LACP in DESKVUE, both Ethernet interfaces start sending the LACP PDU.

  • Page 34: Display Tab

    CHAPTER 4: APPLICATION 4.4 DISPLAY TAB When the “Display” tab is selected, the system displays the details and configuration options for the monitors actively attached to the DESKVUE unit, as shown in Figure 4-13 below: FIGURE 4-13: DISPLAY SETTINGS SCREEN This screen shows the monitor(s) that are connected to the DESKVUE unit along with the settings for the selected monitor.
  • Page 35 CHAPTER 4: APPLICATION Table 4-6 explains the options on the “Display Settings” screen. TABLE 4-6. DISPLAY SETTINGS ITEM DESCRIPTION The “Identify” function places numbers on each connected display to show the orientation/order that the system is using. An example is shown in Figure 4-14 below: Identify FIGURE 4-14: SCREEN NUMBER FROM IDENTIFY FUNCTION...

  • Page 36: Audio Settings Tab

    CHAPTER 4: APPLICATION 4.5 AUDIO SETTINGS TAB When the Audio” tab is selected, the administrator can configure the audio output as shown in Figure 4-16 below: FIGURE 4-16: AUDIO SETTINGS PAGE Table 4-7 explains the options on the “Audio Settings” page. TABLE 4-7.

  • Page 37: Settings Tab

    CHAPTER 4: APPLICATION 4.6 SETTINGS TAB When the “Settings” tab is selected, the system displays the options to configure the hot keys, audio interface, system volume, and overlays, as shown in Figure 4-18 below: FIGURE 4-18: GLOBAL SETTINGS PAGE Table 4-8 explains the options on the “Global Settings” page. TABLE 4-8.

  • Page 38: Transmitter Settings

    CHAPTER 4: APPLICATION TABLE 4-8. GLOBAL SETTINGS (CONTINUED) ITEM DESCRIPTION Use this option to configure if the DESKVUE unit shows overlays by either enabling or disabling overlays via the drop-down menu. These options are shown in Figure 4-19 below: Overlays FIGURE 4-19: OVERLAY OPTIONS The DESKVUE unit can now manage the mouse speed when the absolute mouse mode is used.
  • Page 39 CHAPTER 4: APPLICATION FIGURE 4-20: TRANSMITTER SETTINGS PAGE The DESKVUE unit is capable of discovering any transmitter device even if it does not match the DESKVUE Network Subnet. The transmitter must be connected to the same physical network or directly connected to the DESKVUE in order to be discovered.
  • Page 40 CHAPTER 4: APPLICATION Table 4-9 explains the options on the “Transmitter Settings” page. TABLE 4-9. TRANSMITTER SETTINGS ITEM DESCRIPTION If the IP address is known for the transmitter that needs accessed/configured, enter it into this field and then press the “Apply” button to establish an initial connection. Once the connection is established, the remaining buttons on the page will be activated.
  • Page 41 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION Use this option to update the Emerald Transmitter unit’s firmware. Place the firm- ware file on a FAT or FAT32 formatted flash drive, and then select the file to process the upgrade.
  • Page 42 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION You can power cycle the transmitter by using the “Reboot” button. You will need to confirm the action by clicking on the “YES” button or cancel the action by clicking on the “NO”...
  • Page 43 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION The DESKVUE can discover transmitters that are on the network when the IP address is not known. In order to discover a transmitter, first be sure that the transmitter is connected to the network or directly connected to the DESKVUE using the Ethernet port closest to the power input.
  • Page 44 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION Configure the transmitter video and USB settings. Configure the video quality, video optimization, USB HID configuration, and EDID (video resolution) as shown in Figure 4-30. Preferences FIGURE 4-30: TRANSMITTER SETTINGS SCREEN NOTE: Settings that are grayed out are not available for that transmitter model.
  • Page 45 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION 2. Visually Lossless Compression – high quality visual image. There is some compression on stream to reduce bandwidth to allow operation on standard corporate networks. Compression does not vary based on available network bandwidth, so it may lead to some dropped frames during network congestion periods.
  • Page 46 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION This is a progressive algorithm which helps to reduce unwanted noise coming from a GPU or video converters. The transmitter can be configured to handle different applications by changing the way it handles the video signal if it natively has embedded noise, such as from a VGA to DVI converter.
  • Page 47 CHAPTER 4: APPLICATION TABLE 4-9. TRANSMITTER SETTINGS (CONTINUED) ITEM DESCRIPTION This setting applies to all transmitters. It changes the USB communication between the Emerald transmitter and the target computer/device. ® Default: This will pass all available signals, including audio, USB-R, and USB HID, as well as keyboard and mouse connections.
  • Page 48 DESKVUE, and run diagnostics to save all the information. The diagnostics file is encrypted to protect your information, and only authorized Black Box person- nel are able to view the log file. An example containing a diagnostic file is shown in Figure 4-35.

  • Page 49: Connections Tab

    CHAPTER 4: APPLICATION 4.7 CONNECTIONS TAB When the “Connections” tab is selected, the system displays the “Connections List” screen, as shown in Figure 4-36 below: FIGURE 4-36: CONNECTIONS LIST SCREEN When at least one connection has been added, the page will show the available connection(s), as shown in Figure 4-37 below: FIGURE 4-37: AVAILABLE CONNECTIONS EXAMPLE LEARN MORE...
  • Page 50 CHAPTER 4: APPLICATION NOTE: The items shown in the connection list are provided for example only; the list shown on your screen is dependent upon connections made with your DESKVUE unit or connections configured in Boxilla if the DESKVUE unit ®...

  • Page 51: Add New Connection

    CHAPTER 4: APPLICATION Each connection type is indicated by an icon, as shown in Figure 4-40 below: FIGURE 4-40 ICONS FOR DIFFERENT CONNECTION TYPES 4.7.1 ADD NEW CONNECTION After you click on the “Add New” button, the system displays a configuration screen. The configuration screen shown will depend upon the connection type selected, as shown in Figures 4-41, 4-42, 4-43, 4-44 starting below: FIGURE 4-41: NEW CONNECTION SCREEN FOR TX (TRANSMITTER) CONNECTION TYPE LEARN MORE...
  • Page 52 CHAPTER 4: APPLICATION FIGURE 3-23: NEW CONNECTION SCREEN FOR TX CONNECTION TYPE FIGURE 4-42: NEW CONNECTION SCREEN FOR RDP CONNECTION TYPE LEARN MORE BLACKBOX.COM...
  • Page 53 CHAPTER 4: APPLICATION FIGURE 4-43: NEW CONNECTION SCREEN FOR PCOIP CONNECTION TYPE FIGURE 4-44: NEW CONNECTION SCREEN FOR H.264 CONNECTION TYPE LEARN MORE BLACKBOX.COM...
  • Page 54 CHAPTER 4: APPLICATION Table 4-11 explains the options on the “New Connection” screen. TABLE 4-11. NEW CONNECTION OPTIONS ITEM DESCRIPTION Enter a name for the connection. The Emerald DESKVUE unit will use this ® Connection Name connection name on all screens that show the connection. Enter the IP address for the connection.
  • Page 55 CHAPTER 4: APPLICATION TABLE 4-11. NEW CONNECTION OPTIONS (CONTINUED) ITEM DESCRIPTION Use this drop-down list box to select the audio source. You can choose “OFF,” “3.5mm/ DP Audio,” or “HID Audio” from the list, as shown in Figure 4-49 below. “OFF” disables audio for the device.
  • Page 56 CHAPTER 4: APPLICATION TABLE 4-11. NEW CONNECTION OPTIONS (CONTINUED) ITEM DESCRIPTION When the slider bar is in the “ON” position, the connection will be in view only mode, which means that keyboard and mouse activity will not be passed to the target device. The end user can only see the video and hear the audio (when audio is enabled)..
  • Page 57 CHAPTER 4: APPLICATION TABLE 4-11. NEW CONNECTION OPTIONS (CONTINUED) ITEM DESCRIPTION The slider is shown below in the “ON” position in Figure 4-55 and in the “OFF” position in Figure 4-56: Mouse Sector (Transmitter Options) (Continued) FIGURE 4-55: ON/OFF SLIDER WITH OPTION ON AND OTHER OPTIONS DISPLAYED FIGURE 4-56: ON/OFF SLIDER WITH OPTION OFF Transport Option (H.264/H.265 Choose the transport layer for the H.264 stream between TCP and UDP.

  • Page 58: Templates Tab

    CHAPTER 4: APPLICATION 4.8 TEMPLATES TAB When the “Templates” tab is selected, the system displays the “Templates List” screen, as shown in Figure 4-58 below: FIGURE 4-58: TEMPLATES LIST SCREEN This screen displays 14 predefined layout templates. Custom templates can be used when DESKVUE is managed by a Boxilla manager.

  • Page 59: One Tile On One Display

    CHAPTER 4: APPLICATION 4.8.1 ONE TILE ON ONE DISPLAY The “One Tile on one display” template contains one tile, which represents one connection, on one display unit. That connection uses the entire screen. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-59 below: FIGURE 4-59: ONE TILE ON ONE DISPLAY TEMPLATE NOTE: If you have a multi-head device, you can map the assignment of the tile to a specific display.

  • Page 60: Four Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.2 FOUR TILES ON ONE DISPLAY The “Four Tiles on one display” template contains four tiles, which each represent one connection, on one display unit. Each tile fills 1/4 of the screen. NOTE: The tile numbers shown in the template are important, since you map a connection to a specific tile location when you create a workspace.

  • Page 61: One Tile Across All Displays

    CHAPTER 4: APPLICATION 4.8.3 ONE TILE ACROSS ALL DISPLAYS The “One tile across all displays” template displays a single target across all screens of the DESKVUE output. This mode is similar to the AV video wall functions when using the Boxilla manager.

  • Page 62: Four Tiles - Pip Right On One Display

    CHAPTER 4: APPLICATION 4.8.4 FOUR TILES - PIP RIGHT ON ONE DISPLAY The “Four Tiles - Pip Right on one display” template contains four tiles, which each represent one connection, on one display unit. There is one large tile, which occupies 2/3 of the screen distance, and three smaller Picture-in-Picture (PiP) tiles to the right of that tile, each of which occupies 1/3 of the remaining screen area.

  • Page 63: Chapter 4: Application

    CHAPTER 4: APPLICATION 4.8.5 FOUR TILES - PIP LEFT ON ONE DISPLAY The “Four Tiles - Pip Left on one display” template contains four tiles, which each represent one connection, on one display unit. There is one large tile, which occupies 2/3 of the screen distance, and three smaller Picture-in-Picture (PiP) tiles to the left of that tile, each of which occupies 1/3 of the remaining screen area.

  • Page 64: Seven Tiles Across 2 Displays

    CHAPTER 4: APPLICATION 4.8.6 SEVEN TILES ACROSS 2 DISPLAYS The “Seven Tiles Across 2 Displays” template enables you to use multiple screens with Picture-in-Picture options spread across two displays. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-64 below: FIGURE 4-64: SEVEN TILES ACROSS 2 DISPLAYS TEMPLATE LEARN MORE...

  • Page 65: Eight Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.7 EIGHT TILES ON ONE DISPLAY The “Eight Tiles on one display” template contains eight tiles, which each represent one connection, on one display unit. Each tile fills 1/8 of the screen. NOTE: The tile numbers shown in the template are important, since you map a connection to a specific tile location when you create a workspace.

  • Page 66: Two Horizontal Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.8 TWO HORIZONTAL TILES ON ONE DISPLAY The “Two Horizontal Tiles on one display” template takes two targets and stacks them on top of each other. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-66 below: FIGURE 4-66: TWO HORIZONTAL TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 67: Two Vertical Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.9 TWO VERTICAL TILES ON ONE DISPLAY The “Two Vertical Tiles on one display” template takes two targets and places them side-by-side on one screen. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-67 below: FIGURE 4-67: TWO VERTICAL TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 68: Three Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.10 THREE TILES ON ONE DISPLAY The “Three Tiles on one display” template shows three targets on a single screens using the layout displayed in the template. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-68 below: FIGURE 4-68: THREE TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 69: Three Vertical Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.11 THREE VERTICAL TILES ON ONE DISPLAY The “Three Vertical Tiles on one display” template shows three targets on a single display in a vertical view. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-69 below: FIGURE 4-69: THREE VERTICAL TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 70: Six Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.12 SIX TILES ON ONE DISPLAY The “Six Tiles on one display” template shows up to six targets on a single display with two rows and three columns.. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-70 below: FIGURE 4-70: SIX TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 71: Sixteen Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.13 SIXTEEN TILES ON ONE DISPLAY The “Sixteen Tiles on one display” template shows up to 16 targets on a single display with 4 rows and 4 columns. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-71 below: FIGURE 4-71: SIXTEEN TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 72: Thirty Two Tiles On One Display

    CHAPTER 4: APPLICATION 4.8.14 THIRTY TWO TILES ON ONE DISPLAY The “Thirty Two Tiles on one display” template shows up to 32 targets on a single display with 8 rows and 4 columns. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 4-72 below: FIGURE 4-72: THIRTY TWO TILES ON ONE DISPLAY TEMPLATE LEARN MORE...

  • Page 73: Workspaces Tab

    CHAPTER 4: APPLICATION 4.9 WORKSPACES TAB When the “Workspaces” tab is selected, the system displays the “Workspace List” screen, as shown in Figure 4-73 below: FIGURE 4-73: WORKSPACES TAB LEARN MORE BLACKBOX.COM...
  • Page 74 CHAPTER 4: APPLICATION Table 4-12 explains the initial options on the “Workspaces” tab. TABLE 4-12. WORKSPACES TAB OPTIONS ITEM DESCRIPTION Type in this search box to customize the items shown in the workspace list. When you type in this box, all workspaces containing that search term will be displayed, In the example in Figure 4-74 below, “ws”...

  • Page 75: Add New Workspace

    CHAPTER 4: APPLICATION 4.9.1 ADD NEW WORKSPACE After you click on the “Add New” button, the system displays a configuration screen, as shown in Figure 4-75 below: FIGURE 4-75: ADD NEW WORKSPACE SCREEN LEARN MORE BLACKBOX.COM...
  • Page 76 CHAPTER 4: APPLICATION Table 4-13 explains the options on the “New workspace” screen. TABLE 4.13. ADD NEW WORKSPACE SCREEN OPTIONS ITEM DESCRIPTION Enter a name for the workspace. The Emerald DESKVUE unit will use this name to ® Workspace Name identify the workspace.
  • Page 77 CHAPTER 4: APPLICATION Every connection under Workspace will have additional options to manipulate the video signal, as shown in Figure 4-78 below: FIGURE 4-78: WORKSPACE CONNECTION OPTIONS Table 4-14 explains the workspace connection options. TABLE 4-14. TARGET PROPERTIES ITEM DESCRIPTION Choose the resolution that the target should use.
  • Page 78 CHAPTER 4: APPLICATION When the “Save” button is pressed, the newly added workspace appears in the workspace List. Figure 4-79 shows an example where there was only one created workspace. In this example, the workspace was named “Quad Screen, 2 x 2,”...
  • Page 79 CHAPTER 4: APPLICATION Table 4-15 explains options for items in the Workspace List. TABLE 4-15. UPDATED WORKSPACE SCREEN OPTIONS ITEM DESCRIPTION Click on this button to define and configure a new workspace. This button was Add New button explained in “4.9.1: Add New Workspace.” Click on the “Connect”...
  • Page 80 CHAPTER 4: APPLICATION Table 4-16 explains these additional options: TABLE 4-16. ADDITIONAL TILE OPTIONS ITEM DESCRIPTION When this option is active, the tile is unlocked and a user can change it by using a Unlock button keyboard and/or mouse. When this option is active, the tile is locked from user input. Therefore, the user’s Lock button keyboard and mouse cannot be used to change the tile.

  • Page 81: Users Tab

    CHAPTER 4: APPLICATION 4.10 USERS TAB When the “Users” tab is selected, the system displays the “User List” screen, as shown in Figure 4-81 below: FIGURE 4-81: USERS TAB NOTE: If the DESKVUE unit is managed by Boxilla , the “Add New” button is not displayed. In this case, any new user ®...

  • Page 82: Add New User

    CHAPTER 4: APPLICATION 4.10.1 ADD NEW USER When you click on the “Add New” button, the system displays the “New User” screen, as shown in Figure 4-82 below: FIGURE 4-82: NEW USER SCREEN LEARN MORE BLACKBOX.COM...
  • Page 83 CHAPTER 4: APPLICATION Table 4-17 explains the options on the “New User” screen. TABLE 4-17. NEW USER OPTIONS ITEM DESCRIPTION Enter the name for the user. It should be between 1 and 32 characters and can be User Name any valid username for a Microsoft O/S. This means the username MAY NOT contain ”/ \ [ ] | = , + * ? <...
  • Page 84 CHAPTER 4: APPLICATION To add connections to a new user, use the elipsis button (...) next to the user and select “Connections and Workspaces.” On this page, which is shown in Figure 4-85 below, add the targets to the right side window to add that connection to the user list.

  • Page 85: User Menu Options

    CHAPTER 4: APPLICATION 4.10.2 USER MENU OPTIONS When you click on the three dots to the right of a user name, another menu appears, as shown in Figure 4-86 below: FIGURE 4-86: USER LIST ADMIN MENU OPTIONS NOTE: The default admin account cannot be removed. LEARN MORE BLACKBOX.COM...

  • Page 86: Chapter 4: Application

    CHAPTER 4: APPLICATION 4.10.2.1 EDIT OPTIONS When you choose the “Edit” option for a user, the system displays the “Edit User” screen, as shown in Figure 4-87 below. This screen enables you to edit information associated with the user, including changing the user’s password and changing a user’s description.
  • Page 87 CHAPTER 4: APPLICATION Table 4-18 explains the options on the “Edit User” screen. TABLE 4-18. EDIT USER OPTIONS ITEM DESCRIPTION Click on the “Change Password” button to change the user’s password. The system will then display the “Change Password” screen, as shown in Figure 4-88 below: Change Password button FIGURE 4-88: CHANGE PASSWORD SCREEN The new password needs to be entered twice to confirm it.
  • Page 88 CHAPTER 4: APPLICATION After saving the user account, the hot keys can be configured by clicking on the elipsis (...) button next to the user account and selecting “Settings.” When the “Settings” page is displayed, several hot key options will be available to view and edit, as shown in Figure 4-90 below: FIGURE 4-90: USER WORKSPACE AND HOT KEY SELECTION SCREEN Use the drop-down list boxes to assign hot keys to tiles.

  • Page 89: System Tab

    CHAPTER 4: APPLICATION 4.11 SYSTEM TAB When the “System” tab is selected by a user classified as admin, the system displays the “System Settings” screen, as shown in Figure 4-91 below: FIGURE 4-91: SYSTEM SETTINGS SCREEN LEARN MORE BLACKBOX.COM...
  • Page 90 CHAPTER 4: APPLICATION Table 4-19 explains the options on the “System Settings” screen. TABLE 4-19. SYSTEM SETTING OPTIONS ITEM DESCRIPTION When a system update is available, click on the “Select File” button and follow the on-screen directions to complete the update using a file stored on a removable USB drive using a FAT/FAT32 format.
  • Page 91 CHAPTER 4: APPLICATION TABLE 4-19. SYSTEM SETTING OPTIONS (CONTINUED) ITEM DESCRIPTION Click on this button to perform system diagnostics to help troubleshoot a system problem. You typically use this option when working with a technical support team member to resolve an issue. It will export log files to an attached USB drive. When you choose this option, the system will display a screen showing the filename for the system diagnostics log file and offering you the option to save System Diagnostics...

  • Page 92: Chapter 5: Troubleshooting

    CHAPTER 5: TROUBLESHOOTING TABLE 5-1. TROUBLESHOOTING ISSUE RESOLUTION To resolve this issue: Remove the network cable and attach it to a different network switch. Refresh the page to remove the error message. The network cable is attached to Hot plug the network cable back to the original switch. a non-supported interface port.
  • Page 93 NOTES LEARN MORE BLACKBOX.COM...

  • Page 94: Appendix A: Boxilla Discovery

    APPENDIX A: BOXILLA DISCOVERY A.1 BOXILLA DISCOVERY The Emerald DESKVUE unit can be discovered and managed by the Boxilla manager as long as it is using the ® ® DESKVUE firmware version 1.1.0.r94 or later and the Boxilla unit is using firmware version 4.7.0 or later. Older firmware versions do not support integrating DESKVUE and Boxilla.
  • Page 95 APPENDIX A: BOXILLA DISCOVERY Change the Emerald DESKVUE network settings, if necessary, through the Boxilla web interface by selecting ® ® “Edit” from the drop-down menu shown in Figure A-2 below: FIGURE A-2: EDIT OPTION LEARN MORE BLACKBOX.COM...
  • Page 96 APPENDIX A: BOXILLA DISCOVERY Configure the network settings for the Emerald DESKVUE unit using the “Edit Device” screen, shown in Figure ® A-3 below: FIGURE A-3: EDIT DEVICE SCREEN NOTE: Use network settings that allow the DESKVUE unit and Boxilla Manager to be on the same subnet/network.
  • Page 97 APPENDIX A: BOXILLA DISCOVERY After the system returns to the Discovery page in the Boxilla Manager, manage the Emerald DESKVUE unit by using ® ® the “Manage” option in the drop-down menu, as shown in Figure A-4 below: FIGURE A-4: EDIT AND MANAGE OPTIONS ON DROP-DOWN MENU Before the DESKVUE can be managed, a managed name must be assigned to it so it can be referenced.
  • Page 98 APPENDIX A: BOXILLA DISCOVERY Click on the “OK” button shown in Figure A-6 above to enable Boxilla to manage the Emerald DESKVUE unit. ® ® The system should display a confirmation message stating that the operation was successful, as shown in Figure A-7 below: FIGURE A-7: OPERATION SUCCESSFUL CONFIRMATION MESSAGE NOTE: When the DESKVUE unit is on the same network/subnet as the Boxilla Manager, the operation should be...
  • Page 99 APPENDIX A: BOXILLA DISCOVERY The Emerald DESKVUE unit may initially show up in the device list as “Offline” with a “Waiting” status, as shown in Figure ® A-8 below; FIGURE A-8: DESKVUE UNIT SHOWN AS OFFLINE WITH WAITING STATUS The operation will finish in a few minutes, and the system will update the status to “Online” as shown in Figure A-9 below: FIGURE A-9: STATUS CHANGED TO ONLINE LEARN MORE BLACKBOX.COM...
  • Page 100 APPENDIX A: BOXILLA DISCOVERY Although the status is updated to online, the system is still updating. Once the operation is complete, the unit’s status will be updated to “Online” and “Configured,” as shown in Figure A-10 below: FIGURE A-10: STATUS UPDATED TO ONLINE AND CONFIGURED LEARN MORE BLACKBOX.COM...

  • Page 101: Appendix B: Workspace Configuration

    APPENDIX B: WORKSPACE CONFIGURATION B.1 WORKSPACE CREATION/ASSIGNMENT When the Emerald DESKVUE unit is managed by a Boxilla Manager, a workspace can be created and assigned to ® ® one or multiple users. B.1.1 CREATING A WORKSPACE To create a workspace: In the Boxilla web interface, navigate to Workspaces -->...
  • Page 102 APPENDIX B: WORKSPACE CONFIGURATION If the workspace was configured properly, the system will display a success notification in the top right corner of the screen, as shown in Figure B-3 below: FIGURE B-3: SUCCESS MESSAGE NOTE: If an error occurs, review the error message for information about the problem. Add a View by clicking on the “View +”...
  • Page 103 APPENDIX B: WORKSPACE CONFIGURATION Select a Display Layout Format. Choose from these options: • One Tile on one display • Two Horizontal Tiles on one display • Two Vertical Tiles on one display • Three Tiles on one display • Three Vertical Tiles on one display •...
  • Page 104 APPENDIX B: WORKSPACE CONFIGURATION Enter a Name for the View in the appropriate field. Enter a Description for the View in the appropriate field. Select which display should be used. An example using “Four Tiles on One Display” with completed fields appears in Figure B-6 below: FIGURE B-6: EXAMPLE WITH DISPLAY SELECTED AND COMPLETED FIELDS LEARN MORE BLACKBOX.COM...
  • Page 105 APPENDIX B: WORKSPACE CONFIGURATION Click on the “Save” button. If the workspace and view were configured properly without any errors, the system will display a success notification in the top right corner of the screen, as shown in Figure B-7 below: FIGURE B-7: SUCCESS MESSAGE NOTE: If there was an error, such as a missing view name, it will be displayed in the top right corner of the screen.
  • Page 106 APPENDIX B: WORKSPACE CONFIGURATION Every connection under Workspace will have additional options to manipulate the video signal, as shown in Table B-1 below. TABLE B-1. TARGET PROPERTIES ITEM DESCRIPTION Choose the resolution that the target should use. Resolution (RDP and PCoiP options) Options are “True”...

  • Page 107: Custom Workspace

    APPENDIX B: WORKSPACE CONFIGURATION B.2 CUSTOM WORKSPACE Custom workspaces can be configured by clicking on the “Custom Workspace” button located on the workspaces main page, as shown in Figure B-9 below. Custom workspaces are user generated templates that can be configured. Since most of the options for custom templates are explained in the previous steps, only the additional buttons are described in this section.

  • Page 108: Assigning A User To A Workspace

    APPENDIX B: WORKSPACE CONFIGURATION TABLE B-2. CUSTOM WORKSPACE SCREEN COMPONENTS (CONTINUED) NUMBER IN FIGURE B-8 COMPONENT DESCRIPTION The grid system utilizes a dynamic snapping mechanism designed to accommodate tiles of varying sizes. Unlike fixed-grid snapping, this system analyzes the positions of existing tiles to ensure consistent and proportional tile alignment during drag and resize operations.

  • Page 109: Editing A Workspace

    APPENDIX B: WORKSPACE CONFIGURATION Assign which users have access to the workspace using the “Manage Workspace Users” screen, as shown in Figure B-10 below: FIGURE B-10: MANAGE WORKSPACE USERS SCREEN NOTE: Unassigned and assigned targets that have the warning icon next to them confirms what connections are not yet assigned to a user account.

  • Page 110: Deleting A Workspace

    APPENDIX B: WORKSPACE CONFIGURATION B.2.3 DELETING A WORKSPACE To delete a workspace, click on the delete workspace icon (trash can), as shown in Figure B-12 below: FIGURE B-12: WORKSPACE SHOWING DELETE WORKSPACE B.2.4 WORKSPACE GROUPS To make workspace access easier, a Workspace group can be configured to add multiple workspaces to a group which then could be assigned to a user.
  • Page 111 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX B: WORKSPACE CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 Once a group has been created, additional options can be accessed using the ellipsis “...” icon next to the workspace group, as shown in Figure B-15 below: FIGURE B-15: ADDITIONAL OPTIONS Table B-3 explains the options available thorugh the drop-down menu.

  • Page 112: Additional Configuration Options

    APPENDIX B: WORKSPACE CONFIGURATION B.2.5 ADDITIONAL CONFIGURATION OPTIONS Within the Boxilla web interface in the “Users” section, additional parameters can be configured for each user. “Manage ® Workspaces,” “Manage Workspace Groups,” and “Manage Workspace Favorites” are available through the ellipsis icon next to a user name, and these options can be used to adjust user configurations.
  • Page 113 APPENDIX B: WORKSPACE CONFIGURATION To change Workspace favorites, click in the empty text box for a hotkey that needs to be configured and link the workspace to the corresponding hotkey using the screen shown in Figure B-18 below: FIGURE B-18: HOTKEY CONFIGURATION SCREEN TIP: When configuring user workspace favorites, use the “User Manage Workspaces”...
  • Page 114 APPENDIX B: WORKSPACE CONFIGURATION Click on the “Save” button when finished. An example of assigning the first hotkey to a workspace appears in Figure B-19 below: FIGURE B-19: EXAMPLE OF HOTKEY ASSIGNMENT LEARN MORE BLACKBOX.COM...

  • Page 115: Configurating User Access Through Boxilla

    APPENDIX B: WORKSPACE CONFIGURATION B.2.6. CONFIGURATING USER ACCESS THROUGH BOXILLA User access to a Workspace can also be configured under the Boxilla Users Management page by selecting “Manage ® Workspaces” from the drop-down list. The Boxilla “Manage Workspaces” screen appears in Figure B-20 below: FIGURE B-20: BOXILLA MANAGE WORKSPACES SCREEN The user may be assigned to a group in order to access the individual workspaces found within that group.

  • Page 116: Appendix C: Regulatory Information

    APPENDIX C: REGULATORY INFORMATION C.1 FCC STATEMENT This equipment has been tested and found to comply with the regulations for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 117: Nom Statement

    APPENDIX C: REGULATORY INFORMATION C.6 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. 4.

  • Page 118: Appendix D: Tech Support/Disclaimers/Trademarks

    D.2 DISCLAIMERS Black Box Corporation shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice.
  • Page 119 NOTES LEARN MORE BLACKBOX.COM...
  • Page 120 © COPYRIGHT 2025. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EN_KVM_MANUAL_EMD5004PE-R_REV1_2503.PDF...

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