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Symptom
Cause
The battery or charger temperature
The battery and charger
may have exceeded the operating
become hot.
temperature range.
If the charger is used continuously to
The charger is hot.
charge batteries, it may become hot.
The LED on the charger will go out
when the battery is fully charged.
Is the charger plug firmly connected to
battery?
The LED on the charger
does not light up.
Is the battery fully charged?
The battery cannot be
removed.
The battery cannot be
inserted.
Fluid is leaking from the
battery.
There is an unusual smell.
Fumes are emitted from
the battery.
Table 60: Error solution for battery
MY24K12 - 13_1.0_01.02.2024
Troubleshooting, fault clearance and repair
Remedy
32 Interrupt charging process.
33 Wait a moment.
34 Start charging.
35 If the battery is too hot to touch, there might be a problem with
the battery. Contact your specialist dealer.
36 Wait a moment.
37 Start charging.
This is not a malfunction.
38 Check the connection for any contaminants.
39 Insert charger plug.
40 Contact your specialist dealer if there is no change.
41 Disconnect the charger mains plug if there is no change.
42 Insert the mains plug.
43 Start charging.
44 Contact your specialist dealer if the LED on the charger still
doesn't light up.
Contact your specialist dealer.
Contact your specialist dealer.
Observe all the warnings in Section 2 Safety.
45 Remove the battery from the pedelec immediately.
46 Contact the fire service.
47 Observe all the warnings in Section 2 Safety.
48 Remove the battery from the pedelec immediately.
49 Contact the fire service.
50 Observe all the warnings in Section 2 Safety.
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