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Symptom
Cause
The battery does not perform as well in
winter weather.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
The assisted journey
distance is too short.
Is the battery fully charged?
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
Are the tyres pumped to an adequate
pressure?
Is the assistance mode set to [OFF]?
The battery charge might be low.
It is difficult to pedal.
Have you switched on the system with
your foot on the pedal?
Table 59: Error solution for assistance system
10.2.4 Battery error
Symptom
Cause
The battery discharges
The battery may be at the end of its
very quickly.
useful life.
Is the charger mains plug firmly
connected to the socket?
Is the charger plug firmly connected to
battery?
The battery cannot be
recharged.
Is the adapter firmly connected to the
charger plug or the battery's charging
port?
Is the connection terminal for the
charger, charger adapter or battery
dirty?
The battery does not start
The battery may be at the end of its
charging when the
useful life.
charger is connected.
Table 60: Error solution for battery
MY24K12 - 13_1.0_01.02.2024
Troubleshooting, fault clearance and repair
Remedy
This does not indicate a problem.
11 Check battery is charged.
12 Recharge the battery if it is almost flat.
13 If the distance covered with a fully charged battery has
become shorter, the battery may be affected. Replace the
battery with a new one.
14 If the distance you can cover with one single charge is very
short, replace the battery with a new one.
15 Pump up tyres.
16 Set level of assistance to [HIGH], [STD], [ECO] or [AUTO].
17 Check battery is charged.
18 Recharge the battery if it is almost flat.
19 Switch on the system again without applying pressure to the
pedals.
20 Contact your specialist dealer if assistance is still not
supplied.
Remedy
Replace old battery with new one.
21 Disconnect the charger mains plug.
22 Insert the mains plug.
23 Start charging.
24 If the battery still won't recharge, disconnect the charger plug.
25 Insert charger plug.
26 Start charging.
27 If you are still unable to recharge the battery, connect the
adapter with the charger plug or the battery's charger
connection.
28 Start charging.
29 If you are still unable to recharge the battery, wipe the
connection terminals with a dry cloth to clean them.
30 Start charging.
31 Contact your specialist dealer if the battery still won't
recharge.
Replace old battery with new one.
238
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