Troubleshooting And Diagnostics - Bender iONiX Light 25 Wallbox Manual

8

Troubleshooting and diagnostics

Error state detection
Errors can be diagnosed using the LEDs of the user interface and the servicing and configuration
interface of the DC Wallbox (see chapter "Initial commissioning", page 32, Access to configuration interface).
Problem
No backend connection,
coloured LEDs flashing
No meter values; no
charging
No display; LEDs completely
off
No full charging power
Possible cause(s)
Incorrect configuration of
the mobile phone interface
No reception or mobile
telephone network
overloaded
No internet connection on
Ethernet or WiFi
Ethernet or WiFi not
connected
Wrong backend file server
configured
RS485 interface of the meter
not connected to charge
controller
No power supply, back-up
circuit breaker or residual
current circuit breaker have
tripped
Vehicle requests less
charging power than
available
AC current is limited by
energy management
AC limits configured too low
Poor air supply
Clogged filters
Ambient temperature too
high
Too much sunlight
iONiX 25_DC-Wallbox_D00461_01_M_XXEN/01.2024
Remedy
Correction of the
configuration of the mobile
phone interface
Change the position of
the DC Wallbox or install a
different antenna; change
the provider if necessary,
install an additional WiFi
repeater
Configuration correction
Connect RS485 interface
correctly or replace it
Switch on the tripped circuit
breakers again and observe
-
-
Adjust configuration
Remove objects at the inlet
and/or outlet of the DC
Wallbox
Notify Service: filter change
-
Shading
iONiX Light 25 Wallbox
iONiX Medium 25 Wallbox
iONiX Supreme 25 Wallbox
Responsible
for remedy
Operator service
Operator service
Operator service
Manufacturer service
Operator service
-
-
Operator service
Customer, operator
service if applicable
Operator service
-
Operator service
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