Oricom CARE920-1 User Manual page 62

Express Warranty (Australia)
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
• P lease call or email our Customer Support Team, 02 4574 8888 or
support@oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with you
if your product qualifies under warranty. If so, they will give you a Product
Return Authorisation number.
• W e will then email a Return Authorisation form and a Repair Notice (if
necessary), together with instructions on how to return the product for
warranty service.
Please note that if a Customer Support Team member advises that your
product does not qualify for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include
all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in
returning any faulty product to us. You must arrange and pay any expenses
incurred (including postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will arrange delivery of
the repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your products may result in the loss of any
user-generated data (such as stored telephone numbers, text messages and
contact information). Please ensure that you have made a copy of any data
saved on your product before sending for repair. Please also be aware that
products presented for repair may be replaced by refurbished products or parts
of the same type rather than being repaired .
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