Printing Problems - Pantum CP2200 Series User Manual

Troubleshoot a problem
Jammed pages are not reprinted
Action
a
From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non‑touch‑screen printer models, press
through the settings.
b
In the Jam Recovery menu, select On or Auto.
c
Print the document.
Are the jammed pages reprinted?

Printing problems

Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
Step 3
a
Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Print the document.
Is the document printed?
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Print the document.
Is the document printed?
Yes
The problem is
solved.
to navigate
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
99
No
Contact customer
support.
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.