Troubleshoot a problem
Action
a
Open the front door, and then firmly push it down.
b
Pull out the print cartridge tray.
c
Remove, and then insert the print cartridges.
d
Insert the print cartridge tray, and then close the door.
e
Print the document.
Is the printer printing blank or white pages?
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
Step 1
a
Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
b
Print the document.
Is the print too dark?
Yes
No
Contact
customer
The problem is
support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
106
to