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Troubleshoot a problem
Action
a
Open the front door, and then firmly push it down.
b
Pull out the print cartridge tray.
c
Remove, and then insert the print cartridge of the missing color.
d
Insert the print cartridge tray, and then close the door.
e
Print the document.
Are some colors missing on prints?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Yes
No
Contact
customer
The problem is
support.
solved.
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