Troubleshoot a problem
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
a
Using the Print Quality Test Pages, measure the distance
between the repeating defects on the affected color page.
b
Check if the repeating defects match any of the following
measurements:
Print cartridges
•
25.70 mm (1.01 in.)
•
35.30 mm (1.39 in.)
•
75.6 mm (2.98 in.)
•
26.7 mm (1.05 in.)
Fuser
•
56.5 mm (2.22 in.)
Transfer module
•
25.10 mm (0.99 in.)
•
59.70 mm (2.35 in.)
•
28.30 mm (1.11 in.)
•
65 mm (2.56 in.)
•
44 mm (1.73 in.)
Do the repeating defects match any of the measurements?
Color quality problems
Modifying the colors in printed output
For non-touch-screen printer models, press
1
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Correction
2
From the Color Correction menu, select Manual > Color Correction Content.
Yes
Take note of the
distance, and then
contact
support.
to navigate through the settings.
No
Take note of the
distance, and then
customer
contact
customer
support.
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to