Pantum P3000 Series Faq
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Pantum P3000 Series Faq

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FAQ:
Software Issues:............................................................................................................................................. 3
Cartridge Issues:.............................................................................................................................................6
4. How do I replace or insert a cartridge?.............................................................................................6
5. How do I check the amount of toner left in my cartridge?............................................................... 6
6. How to check how many pages printed so far?.................................................................................7
7. What are the cartridge models for my printer?................................................................................ 9
Papers Jam issues:..........................................................................................................................................9
9. How can I clear any paper jam?......................................................................................................... 9
10. Print jobs stuck in paper curve. What should I do?....................................................................... 14
11. What is my Printer Specifications?................................................................................................ 14
12. What kinds of paper can I use in my printer?................................................................................15
Normal Printer Issue:................................................................................................................................... 15
13. Why the printer could not feed paper successfully?................................................................... 15
15. How to disassemble the additional tray?...................................................................................... 16
16. How to adjust the sleep time setting?........................................................................................... 19
17. Restore factory settings................................................................................................................ 20
18. How to set automatic duplex printing"?.......................................................................................21
19. How to check the toner's serial number location:........................................................................ 24
20. How to check the printer's serial number location:...................................................................... 25

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  • Page 1: Table Of Contents

    FAQ: Software Issues:............................. 3 1. Where can I download the soft wares and drivers for my printer P3000 Series?......3 2. Is my printer mac Compatible? What are the versions that it is compatible with?......5 3. Is my printer Linux compatible? What are the versions that it is compatible with?......5 Cartridge Issues:.............................6...
  • Page 2 21. How to “add a printer “by manually....................25 22. What is the power requirement will be need?................29 23. How to change the printing port is available when it showed” Printing port is on used”.... 29 24. Why it will be smoked when printing?..................30 25.

  • Page 3: Software Issues

    Software Issues: 1. Where can I download the soft wares and drivers for my printer P3000 Series? Here is the Link: P3500DW： http://global.pantum.com/global/drive/p3500dw/ P3500DN: http://global.pantum.com/global/drive/p3500dn/ Please log in our website: Step1: http://global.pantum.com/global/...
  • Page 4 Please chose “Drivers &Downloads”, the picture will be shown as below: Step2: Please enter your model of your printer in the blank, the picture will be shown as Step3: below:...

  • Page 5: Is My Printer Mac Compatible? What Are The Versions That It Is Compatible With

    Please click the your model in the below picture: Step4: At last, please chose your system and “download “at the below of page, it will Step5: be done. 2. Is my printer mac Compatible? What are the versions that it is compatible with? Yes, P3500 PCL6 series printer support Mac 10.4/10.5/10.6/10.7 /10.8/10.9/10.10/10.11.

  • Page 6: Cartridge Issues

    Cartridge Issues: 4. How do I replace or insert a cartridge? Pull out the seal on the new toner cartridge firstly, and then insert the toner cartridge in the printer until hearing a “click” sound. 5. How do I check the amount of toner left in my cartridge? Please click ‘Prt Info Rept’...

  • Page 7: How To Check How Many Pages Printed So Far

    At last, you will see it on the information Page. Step3： 6. How to check how many pages printed so far? Please click ‘Prt Info Rept’ in the menu setting. Step1：...
  • Page 8 Please choose NO.2 ‘Info Page’ by page down. Step2： At last, you will see it on the information Page. Step3：...

  • Page 9: What Are The Cartridge Models For My Printer

    7. What are the cartridge models for my printer? Starter/Standard Cartridge: Model: P*-310 Page Yield: 3000 Pages High-Volume Cartridge: Model: P*-310H Page Yield: 6000 Pages 8. Why the Status Indicator shows orange when I insert a new cartridge? Check the cartridge whether you pull out the seal on it Step1: Take out of the chip from the cartridge and use a clean dry cloth to wipe it softly.
  • Page 10 Gently pull the jammed paper straight out. Step2: After removing the jammed paper, reload the tray into the printer, and restore Step3: the printing by pressing the button on the panel. Paper Jam in the Manual Feeder Tray: Gently pull the jammed paper out. Step1:...
  • Page 11 After reloading the paper into the tray, you can restore the printing by pressing Step2: the button on the panel. Internal Jam: Open the front cover. Step1: Remove the toner cartridge in a straight line. (To avoid the exposure of the toner Step2: cartridge which will affect the print quality, wrap the toner cartridge in a black plastic bag or cover it with paper.)
  • Page 12 Gently pull the jammed paper straight out. Step3: After removing the jammed paper, reload the toner cartridge and close the front Step4: cover, then the printer will automatically resume printing. Paper Jam in the Fuser Unit: Open the rear cover. Step1: Open the fuser door using the handles on both sides.
  • Page 13 Gently pull the jammed paper straight out. Step3: Remove the jammed paper and close the fuser door and the rear cover, then the Step4: printer will automatically resume printing. Duplex Unit Jam: Remove the duplex printing unit from the back of the printer. Step1: Remove the jammed paper from the duplex unit.

  • Page 14: Print Jobs Stuck In Paper Curve. What Should I Do

    If the paper does not come out along with the duplex unit, open the tray and Step3: remove the jammed paper directly from the bottom. After clearing the jam, reload the duplex unit, check other parts of the printer, Step4: ensure that there is no jammed paper, and close the front cover, then the printer will automatically resume printing.

  • Page 15: What Kinds Of Paper Can I Use In My Printer

    12. What kinds of paper can I use in my printer? Normal Printer Issue: 13. Why the printer could not feed paper successfully? There are three possible reasons as below: a. There is too much paper in the tray: Remove excess paper from the tray. b.

  • Page 16: Why The Printout Is Not Clearly And A Little Whitish Which One I Just Bought

    14. Why the printout is not clearly and a little whitish which one I just bought? Take out the cartridge, hold the handle of the cartridge and gently shake around 5 to 6 times, so as to make the toner evenly distributed inside the cartridge. 15.
  • Page 17 Follow the above step 2 to separate the paper tray bottom same. Step3: Take out the outer cover from right side to left side. Please take a note that don’t touch paper size selector.
  • Page 18 2) Verification methods Overturn the paper tray shown as below: tep1: Confirm that plug wire into the appropriate side as shown above picture. If the Step2: status is NG, you can confirm it after starting printer. If the status is ok, but still have troubles with printer, it may cause by motor or board.

  • Page 19: How To Adjust The Sleep Time Setting

    Please take a note that don’t touch paper size selector. Then install the other parts of paper tray .It will be finished. Step2: 16. How to adjust the sleep time setting? please choose the NO2. Sleep time setting in the system setting by page Step1: down button.

  • Page 20: Restore Factory Settings

    Note: When the printer is in dormant status, you can wake it up just by pressing any button or sending print task. 17. Restore factory settings “Restore factory settings” is used to restore to printer default settings. Press “Menu” key to enter menu setting interface. Step1: Press "OK"...

  • Page 21: How To Set Automatic Duplex Printing

    18. How to set automatic duplex printing”? 1） Automatic duplex printing with standard input tray Before printing, please make sure a certain volume of medium has been loaded into the standard input tray. 2） Automatic duplex printing with multifunctional input tray Feed paper from multifunctional input tray for automatic duplex printing.
  • Page 22 3） Automatic duplex printing with optional tray Before printing, please make sure a certain volume of medium has been loaded into the optional tray, and no medium is inside the standard input tray or multifunctional input tray; or make sure the user set optional tray as the paper source. Note: The optional tray supports automatic duplex printing of common paper only.
  • Page 23 Select the printer according to the corresponding model shown in the figure. Step3: Click the “preference option” or “attribute” button, for printing configuration. Step4: Select the “duplex printing” area under “basic” tab, with “long side” or Step5: “short side” binding style optional. Click “OK”...

  • Page 24: How To Check The Toner's Serial Number Location

    Note: • It is recommended to raise paper supporting board, preventing the printed paper from slipping from the paper tray. If you select not to raise the paper supporting board of output tray, we recommend you take away the printed paper immediately after it is output.

  • Page 25: How To Check The Printer's Serial Number Location

    20. How to check the printer’s serial number location: Please check with below pictures: 21. How to “add a printer “by manually Step1: Click “add a printer”, it will be shown as below:...
  • Page 26 Step2: Please chose “the printer that I want isn’t listed” and chose ‘next” , it will be shown as below: Step3: Please chose” adds a local printer or network printer with manual settings” and chose “Next”, it will be shown as below:...
  • Page 27 Step4: Please chose “Use an existing port” and select “Next”, it will be shown as below: Step5: Please chose ‘have disked” and click “Next”, it will be shown as below:...
  • Page 28 Step6: Please chose “browse” when the windows pop up, it will be shown as below: Step7: Please chose the “INF file” in the installation package and then chose “Next” it will be done. Step8: It will be finish to installation automatically after you pull up the printer’s USB cable.

  • Page 29: What Is The Power Requirement Will Be Need

    22. What is the power requirement will be need? Please check it with your power’s specification behind your printer. 23. How to change the printing port is available when it showed” Printing port is on used”. "Printer cannot be configured because printing port is on used." it may cause by PC port is abnormal.

  • Page 30: Why It Will Be Smoked When Printing

    24. Why it will be smoked when printing? The smoking is water vapor, which is caused by the printing environment and paper status. When we do the printing, the fuser unit will heat the paper to around 180 °C, so during paper out of the printer, it would exchange its temperature with surrounding environment.

  • Page 31: How To Cancel A Printing Job In The Queue

    25. How to cancel a printing job in the queue? Regarding the issue about your printer, please kindly check with below steps, you need to end the printing job in the printing queue: Step1： Please double click your model of your printer in the ‘printer and device”, the picture will be shown as below: Step2：...

  • Page 32: How To Adjust Paper Tray Setting

    26. How to adjust paper tray setting? 1) Paper tray setting on dial Both standard input tray and optional tray of a printer are equipped with a paper size displaying dial. Taking “standard tray” for example, settings of paper size displaying dial are described as follows: Size supported by dial * B5, STA, LGL, LTR , A4, A5...
  • Page 33 2) Paper tray setting on control panel Note: The paper size settings of standard tray, multi-function tray, and optional tray can be done on control panel. Here, we take the setting of standard tray for example. Press the “menu” button to enter into the menu setting interface. Step1: Press the direction key “▲”...

  • Page 34: How To Set Printing Method

    27. How to set printing method? 1) Printing with standard input tray Before printing, please make sure a certain volume of medium has been loaded into the standard input tray. Note: • For paper feeding related precautions, please refer to Chapter 2. •...
  • Page 35 Note: The multifunctional input tray can be used for printing of special paper such as envelope and transparent film. It can once hold 60 pieces of paper, as a maximum. 2) Printing with optional tray Step1: Installation of optional tray a) Please make sure that both printer and optional tray are properly placed, as shown below.
  • Page 36 d) When the multifunctional input tray and standard tray hold no paper, or when the user set “optional tray I/II” as the paper source, the printer will finish printing task with paper fed from optional tray. Note: • The optional tray can hold 550 pages of 80 g/m2 common paper, as a maximum. •...

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