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9. Troubleshooting
Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem
The machine does not turn on.
An error message is shown on
the machine's screen.
Pages are not printed.
Pages are not printed.
Strange noise is heard.
The volume of the sounds
produced by the machine is too
loud.
The volume of the sounds
produced by the machine is too
quiet.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
362
Possible cause
The power cord is not
connected properly.
An error has occurred.
The machine is warming up or
receiving data.
The interface cable is not
connected correctly.
The supplies or options are not
properly installed.
The volume is set to the high
level.
The volume is muted or set to the
low level.
Solution
• Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
See p.399 "Error and Status
Messages on the Screen".
Wait until "Printing..." appears
on the screen. If "Processing..."
is displayed on the screen, the
machine is receiving data.
• Reconnect the cable.
• Check that the interface
cable is the correct type.
Confirm that the supplies or
options are properly installed.
Adjust the volume of the beep,
ring, speaker, and alarm
sounds. For details, see p.279
"System Settings".
Adjust the volume of the beep,
ring, speaker, and alarm
sounds. For details, see p.279
"System Settings".
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