Repair Provisions; How To Make Request For Repair - Renesas E1 User Manual

E1/E20 Emulator

4.3. Repair Provisions

(1) Repairs not covered by warranty
Problems arising in products for which more than one year has elapsed since purchase are not covered by
warranty.
(2) Replacement not covered by warranty
If your product's fault falls into any of the following categories, the fault will be corrected by replacing the
entire product instead of repairing it, or you will be advised to purchase a new product, depending on the
severity of the fault.
- Faulty or broken mechanical portions
- Flaws, separation, or rust in coated or plated portions
- Flaws or cracks in plastic portions
- Faults or breakage caused by improper use or unauthorized repair or modification
- Heavily damaged electric circuits due to overvoltage, overcurrent or shorting of power supply
- Cracks in the printed circuit board or burnt-down patterns
- A wide range of faults that make replacement less expensive than repair
- Faults that are not locatable or identifiable
(3) Expiration of the repair period
When a period of one year has elapsed after production of a given model ceased, repairing products of that
model may become impossible.
(4) Carriage fees for sending your product to be repaired
Carriage fees for sending your product to us for repair are at your own expense.

4.4. How to Make Request for Repair

If your product is found faulty, fill in a Repair Request Sheet downloadable from the following URL. And email
the sheet and send the product to your local distributor.
http://www.renesas.com/repair
Note on Transporting the Product:
When sending your product for repair, use the packing box and cushioning material supplied with the
product when it was delivered to you and specify caution in handling (handling as precision
equipment). If packing of your product is not complete, it may be damaged during transportation.
When you pack your product in a bag, make sure to use the conductive plastic bag supplied with the
product (usually a blue bag). If you use a different bag, it may lead to further trouble with your product
due to static electricity.
R20UT0398EJ0401 Rev.4.01
Mar 15, 2016
CAUTION
Maintenance and Warranty
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