Repair Provisions; How To Make Request For Repair - Renesas R0E3308B0EPB00 User Manual

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R0E3308B0EPB00 User's Manual

6.4 Repair Provisions

Repair with extra-charge

The products elapsed more than one year after purchase can be repaired with extra-charge.

Replacement with extra-charge

If your product's fault falls in any of the following categories, the fault will be corrected by replacing the entire product instead

of repair, or you will be advised to purchase new one, depending on the severity of the fault.

Faulty or broken mechanical portions

Flaw, separation, or rust in coated or plated portions

Flaw or cracks in plastic portions

Faults or breakage caused by improper use or unauthorized repair or modification

Heavily damaged electric circuits due to overvoltage, overcurrent or shorting of power supply

Cracks in the printed circuit board or burnt-down patterns

Wide range of faults that makes replacement less expensive than repair

Unlocatable or unidentified faults

Expiration of the repair period

When a period of one year elapses after the model was dropped from production, repairing products of the model may become

impossible.

Transportation fees at sending your product for repair

Please send your product to us for repair at your expense.

If your product is found faulty, fill in a Repair Request Sheet downloadable from the following URL. And email the sheet and

send the product to your local distributor.

http://www.renesas.com/repair

Note on Transporting the Product:

When sending your product for repair, use the packing box and cushion material supplied with this product when

delivered to you and specify handling caution for it to be handled as precision equipment. If packing of your

product is not complete, it may be damaged during transportation. When you pack your product in a bag, make

sure to use conductive polyvinyl supplied with this product (usually a blue bag). When you use other bags, they

may cause a trouble on your product because of static electricity.

R20UT0210EJ0200 Rev.2.00

Sep 16, 2010

CAUTION

6. Maintenance and Guarantee

Page 94 of 98

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