Paper feed problems
Paper jam message remains after jam is cleared
Action
Open front door and remove all trays.
1.
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
2.
Press
to clear the message and continue printing.
Does the paper jam message remain?
Jammed pages are not reprinted
Action
1.
Turn on jam recovery.
a.
From the printer control panel, navigate to:
>Settings >
Recovery >
Press the arrow buttons until On or Auto appears, and then press
b.
.
2.
Resend the pages that did not print.
Were the jammed pages reprinted?
User's Guide
>General Settings >
>Jam Recovery >
Yes
Contact
technical support.
Yes
The problem is
solved.
>Print
- 151 -
No
The problem is solved.
No
Contact
technical
.
support
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