Chapter 10 Frequently Asked Questions - Planet ICA-3480 User Manual

User's Manual of ICA-3480/ICA-4480/ICA-3480F/ICA-4480F/ICA-M3580P/ICA-M4580P

Chapter 10 Frequently Asked Questions

Features
1. Why can't I access the IP
camera by Web?
2. Why can't I access the IP
camera after update?
3. Why can't it show the
whole interface?
4.Why is PoE IPC
connection to PoE switch
not working?
5.Why is IPC connection to
NVR not working?
6. Why IPC format the SD
card, the normal capacity
still cannot be recognized?
Answer: Please refer to the details as follows:
a. The network is unreasonable sound?
Solution: First you can connect network by PC, and check whether the network cable
is good. And check whether the network between the camera and the PC is good.
b. The IP address of the IP camera is occupied by another device or PC.
Solution: You can connect the camera with your PC directly, and modify the IP
address or use the IP search tool.
c. The IP camera may be in another network segment?
Solution: Check the IP address and net mask.
Answer: Clear browser cache.
Step: Open Web browser, click "Tools" and select "Internet Options" to see
"Temporary Internet files" and click "Delete Files". It will prompt a dialog you need to
check "Delete all offline contents" and click "OK".
Also you can click "Start" and select "Run" and then enter "cmd", and "arp -d" in
"Command Prompt" interface. Re-access the IP camera.
Answer: Close some options of Web browser.
Step: Open Web browser, click "View" and select "Toolbar" to close the "Favorites
bar", "Status bar" and "Command bar".
Answer: There may be 5 reasons, Details are as follows:
a. Make sure that the IPC has PoE function. If it cannot be confirmed, it can be
confirmed by checking the PI number or disassembling the machine.
b. Use 8-core network cable; do not use 4-core network cable.
c. Check whether the function of the POE switch is normal.
d. The PoE power supply protocol of IPC is inconsistent with the power supply
protocol of the switch, and other switches can be replaced or the company's
switches can be used for use.
e. The PoE module of the IPC is damaged; replace the PoE module.
Answer: There may be 2 reasons. Details are as follows:
a. The network segments of IPC and NVR are different.
Solution: Modify the values of the first three groups of the IP address of the IPC to be
the same as the values of the first three groups of the IP address of the NVR, and
modify the last group of numbers to different values.
b. IPC password has been changed.
Solution: Find the corresponding device on the NVR interface, click Edit, and then
re-enter the correct IPC password.
Answer: There maybe 2 reasons, Details are as follows:
a. SD card problem.
Solution: Use another SD card or another capacity SD card.
b. SD card has multiple partitions, causing IPC to fail to read normally.
Solution: Erase SD Card Partitions on Computer.
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