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Chapter 8 Frequently Asked Questions
Features
1. Why can't I access the IP
camera by Web?
2. Why can't I access the IP
camera after update?
3. Why can't it show the
whole interface?
4.Why is PoE IPC connection
to PoE switch not working?
5.Why is IPC connection to
NVR not working?
Answer: Please refer to the details as follows:
a. The network is unreasonable sound?
Solution: First you can connect network by PC, and check whether the
network cable is good. And check whether the network between the camera
and the PC is good.
b. The IP address of the IP camera is occupied by another device or PC.
Solution: You can connect the camera with your PC directly, and modify the
IP address or use the IP search tool.
c. The IP camera may be in another network segment?
Solution: Check the IP address and net mask.
Answer: Clear browser cache.
Step: Open Web browser, click "Tools" and select "Internet Options" to see
"Temporary Internet files" and click "Delete Files". It will prompt a dialog you
need to check "Delete all offline contents" and click "OK".
Also you can click "Start" and select "Run" and then enter "cmd", and "arp
-d" in "Command Prompt" interface. Re-access the IP camera.
Answer: Close some options of Web browser.
Step: Open Web browser, click "View" and select "Toolbar" to close the
"Favorites bar", "Status bar" and "Command bar".
Answer: There may be 5 reasons, Details are as follows:
a. Make sure that the IPC has PoE function. If it cannot be confirmed, it
can be confirmed by checking the PI number or disassembling the
machine.
b. Use 8-core network cable; do not use 4-core network cable.
c. Check whether the function of the POE switch is normal.
d. The PoE power supply protocol of IPC is inconsistent with the power
supply protocol of the switch, and other switches can be replaced or the
company's switches can be used for use.
e. The PoE module of the IPC is damaged; replace the PoE module.
Answer: There may be 2 reasons. Details are as follows:
a. The network segments of IPC and NVR are different.
Solution: Modify the values of the first three groups of the IP address of the
IPC to be the same as the values of the first three groups of the IP address
of the NVR, and modify the last group of numbers to different values.
b. IPC password has been changed.
Solution: Find the corresponding device on the NVR interface, click Edit,
and then re-enter the correct IPC password.
68
User's Manual of ICA-3480F/ICA-4480F
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