iPECS 1000i Series User Manual
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iPECS 1000i Series User Manual

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1000i Series IP Phone (LME)
User Guide
Please read this user guide carefully before operating your phone.
Retain it for future reference.

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Summary of Contents for iPECS 1000i Series

  • Page 1 1000i Series IP Phone (LME) User Guide Please read this user guide carefully before operating your phone. Retain it for future reference.
  • Page 2 The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd. The contents of this document are subject to revision without notice, due to continued progress in methodology, design, and manufacturing.

  • Page 3: Table Of Contents

    Phone Entering Text .................... 15 2 Using the LCD & Speakerphone ..............16 Using the LCD ..................... 16 2.1.1 1000i Series Phone Displays .................. 16 2.1.2 Upper line and Flexible button icons ............... 18 Using the Speakerphone ..................20 3 Receiving Calls ................... 21 Answering a Call While Idle .................
  • Page 4 1000i Series IP Phone (LME) User Guide Issue 1.2 4.2.3 Account Codes: Tracking External calls for billing ..........27 4.2.4 Disable dialing from your phone ................28 4.2.5 Temporarily override dialing restrictions at a phone ..........28 Directory ......................28 4.3.1...
  • Page 5 1000i Series IP Phone (LME) User Guide Issue 1.2 Appendix B: 1000i Series Models Specification ..........56 Appendix C: Open Source Software Notice ........... 58...
  • Page 6 1000i Series IP Phone (LME) User Guide Issue 1.2 Regulatory Information Important Safety Information To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers: Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc.
  • Page 7 1000i Series IP Phone (LME) User Guide Issue 1.2 [EU] European Union Declarations of Conformity Ericsson-LG Enterprise Co.,Ltd. declare that the equipment specified in this document bearing the “ CE” mark conforms tothe Electromagnetic Compatibility Directive(EMCD,2014/30/EU) and Low Voltage Directive(LVD, 2014/35/EU).
  • Page 8 Before Use About this Guide This guide is intended for users of the 1010i, 1020i, 1030i, 1040i and 1050i iPECS IP phone. The guide provides user-related information. Introduction of the Document This guide explains how to install and correctly use 1010i, 1020i, 1030i, 1040i and 1050i phones.

  • Page 9: Introduction

    Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each iPECS Phone is an IP appliance, it can be moved easily throughout the office wherever there is a LAN connection and maintain normal operation.

  • Page 10: Ipecs 1000I Phone Description

    Issue 1.2 iPECS 1000i Phone Description The iPECS 1000i series phones incorporate the latest in VoIP technology and user interface to provide a cost- effective, simple to use, productive communications tool. Each 1000i phone includes an LCD, fixed and flexible buttons with LEDs, Navigation keys, and full-duplex speakerphone.
  • Page 11 1000i Series IP Phone (LME) User Guide Issue 1.2 1020i Layout Figure 1.4.1-2: 1020i Front 1030i Layout Figure 1.4.1-3: 1030i Front...
  • Page 12 1000i Series IP Phone (LME) User Guide Issue 1.2 1040i Layout Figure 1.4.1-4: 1040i Front 1050i Layout Figure 1.4.1-5: 1050i Front...
  • Page 13 1.4.1.2 Functions Below is a brief description of the elements called in the 1000i series phone diagram above. Ring/Message Indicator: Flashes when receiving a new call or you have a new message waiting. LCD Display: Displays your phones status, dialing directories, and text message information.

  • Page 14: 1000I Installation

    1000i Series IP Phone (LME) User Guide Issue 1.2 1000i Installation The 1000i Phones are shipped with the 1000i Phone, handset and coil cord, adjustable foot-stand, 1.5-meter (~5-foot) Cat 5 cable terminated in RJ-45 connectors, and the Quick Guide. An optional AC/DC adaptor is available for use when the network connection does not provide power to the phone (support IEEE 802.3af PoE -Power over Ethernet-).
  • Page 15 1000i Series IP Phone (LME) User Guide Issue 1.2 If your LAN port does not support Power over Ethernet (PoE), you must install the optional AC Power adaptor. Note do not connect the power adaptor if your port does support PoE. Connect the DC output of the adaptor into the phone and the AC plug into a standard AC power outlet as shown in D.

  • Page 16: Global Provisioning

    1000i Series IP Phone (LME) User Guide Issue 1.2 1.5.1 Global Provisioning If you turn on the phone, it will show a “Global Provisioning” menu. You don’t need to use the Global Provisioning in the LME, so you should skip this menu.

  • Page 17: Dss Overview & Installation

    1000i Series IP Phone (LME) User Guide Issue 1.2 DSS Overview & Installation 1.6.1 1024idss overview The 1024idss provides the 24 additional flexible buttons. The flexible buttons on the DSS are used as with the flexible buttons on the phone proper and can be assigned for any of the flexible button functions. One 1024idss can attach to an 1020i, 1030i ,1040i or 1050i phone, and can be placed on your desktop or can be wall-mounted with the phone.

  • Page 18: 1048Ilss Overview

    1000i Series IP Phone (LME) User Guide Issue 1.2 1.6.2 1048ilss overview The 1048ilss provides the 2x24 flexible buttons that can be programmed to connect with an IP phone. You can connect up to three 1048ilss to the phone. (except the 1010i), and can be placed on your desktop or can be wall-mounted with the phone.

  • Page 19: 1048Idss Overview

    1000i Series IP Phone (LME) User Guide Issue 1.2 1.6.3 1048idss overview The 1048idss provides 48 flexible buttons that can be programmed to connect with an IP phone. You can connect up to four 1048idss to the phone(except the 1010i), and can be placed on your desktop or wall- mounted with the phone.

  • Page 20: Dss Installation

    1000i Series IP Phone (LME) User Guide Issue 1.2 1.6.4 DSS Installation The DSS should be installed on the phone prior to making any connections to the phone. This simplifies the installation for 1030i Phone and 1024idss. You can install the 1048ilss,1048idss in the same way.

  • Page 21: Wall Mount Installation

    1000i Series IP Phone (LME) User Guide Issue 1.2 Wall Mount Installation The following instructions describe the wall mount installation. Note the foot-stand must not be installed. Figure 1.7: Wall Mount If installed, remove the foot-stand from the Phone and DSS.

  • Page 22: Ehs Adaptor

    Electronic Hook Switch (EHS) Adaptor is a device which electronically connects a EHS Base Set and Ericsson-LG Enterprise phone. This EHS Adaptor enables remote control with the compatible EHS Base Set and the 1000i Series (except 1010i). Compatible EHS Base Set Model List Below are the recommended EHS Base Set models for your phone.

  • Page 23: Phone Entering Text

    The chart below maps each dial pad digit to the corresponding character, symbol, and numeric entry. NOTE 1000i series phone's Character Entry Chart (D1: 1st Digit, D2: 2nd Digit, D3: 3rd Digit, D4: 4th Digit) Table 1.10: Phone Entering Text...

  • Page 24: Using The Lcd & Speakerphone

    1000i Series IP Phone (LME) User Guide Issue 1.2 2 Using the LCD & Speakerphone Using the LCD Each 1000i model has a different display. The top line of each display shows various icons as shown in the Icons chart below.
  • Page 25 1000i Series IP Phone (LME) User Guide Issue 1.2 1030i Phone Display 1040i Phone Display 1050i Phone Display...

  • Page 26: Upper Line And Flexible Button Icons

    1000i Series IP Phone (LME) User Guide Issue 1.2 2.1.2 Upper line and Flexible button icons Below is a list of icons and their meaning. Table 2.1.2-1: 1010i, 1020i Icons Description Icon Description The MUTE icon indicates the microphone is On and Off. (1010i only) The Headset icon indicates headset state, when shown the headset is active.
  • Page 27 1000i Series IP Phone (LME) User Guide Issue 1.2 Table 2.1.2-3: 1040i, 1050i Wi-Fi Icons Description Icon Description The wireless connection status and signal strength are displayed on the top bar of the screen. (Very Poor[ ] / Poor / Fair / Good / Excellent[ Indicates that the wireless is disconnected when using a wireless connection.

  • Page 28: Using The Speakerphone

    Issue 1.2 Using the Speakerphone Activate the iPECS Speakerphone at any time (except for Paging) in place of lifting the handset to receive or place calls. Additionally, you may switch between the handset and Speakerphone during a call. By keeping the handset Off-hook, the Group Listen feature is activated, which provides incoming audio over the Speaker with outgoing audio from the handset.

  • Page 29: Receiving Calls

    There are three basic types of incoming calls; internal/external ringing calls, Intercom Voice Announce calls, and Hold recalls. Internal/External calls to an iPECS Phone will appear on the DN(Directory Number) button. Calls placed on Hold, including Transfers, parked calls, etc. will recall if left on hold for too long.

  • Page 30: Using Answering Machine Emulation (Ame)

    Press the illuminated AME button, the caller is connected, and the Voice Mail disconnected. Differential Ring Signals When multiple phones in a small area ring, it can be difficult to tell which are ringing. The iPECS Phone has 16 Ring Tones available for differentiating one phone’s ringing from another.

  • Page 31: Answering Calls To Other Stations

    1000i Series IP Phone (LME) User Guide Issue 1.2 Answering Calls to Other Stations When nearby stations are ringing, you may pick-up (answer) the call. You may answer a call ringing at a specific station (Directed Call Pick-Up) or answer the oldest call ringing at a station in your station group (Group Call Pick-Up).

  • Page 32: Forwarding Calls

    1000i Series IP Phone (LME) User Guide Issue 1.2 Forwarding Calls 3.7.1 Forwarding calls to another Station or Voice Mail or external number Incoming calls may be diverted to other resources of the system. Resources include other stations, the VPCM Voice Mail and External Voice Mail.

  • Page 33: Forwarding Callers To A Text Message

    3.7.2 Forwarding callers to a Text Message Using an iPECS Phone, you can send a ‘Text Message’ to internal callers. When calling your Station, internal callers will automatically receive the selected message or you can select a message in response to an internal call, Silent Text Message.

  • Page 34: Placing Calls

    1000i Series IP Phone (LME) User Guide Issue 1.2 4 Placing Calls Internal Calls You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station.

  • Page 35: External Calls

    1000i Series IP Phone (LME) User Guide Issue 1.2 External Calls 4.2.1 Placing external Trunk calls If Least Cost Routing is set-up, the number you dial will be analyzed and the system will place the call on the least expensive route.

  • Page 36: Disable Dialing From Your Phone

    1000i Series IP Phone (LME) User Guide Issue 1.2 4.2.4 Disable dialing from your phone You can temporarily ‘Lock’ your phone by activating Temporary COS; the phone is not allowed to place outside calling, except emergency calls. To deactivate Temporary COS you must enter your Authorization code.

  • Page 37: Using Station Speed Dial Numbers

    4.3.3 Using Station Speed Dial Numbers The iPECS system provides 100 Station Speed Dial numbers; telephone numbers you commonly dial. The number of entries in this Private Directory may vary but is typically 100 accessed by bin numbers (00 – 99).

  • Page 38: Using System Speed Dial Numbers

    W X Y Z 4.3.4 Using System Speed Dial Numbers The iPECS system has System Speed Dial numbers. You may, if allowed, use System Speed Dial to call frequently dialed numbers. System Speed Dial Number can be assigned through WMS.

  • Page 39: Using Automatic Called Number Redial (Acnr)

    1000i Series IP Phone (LME) User Guide Issue 1.2 Dial the desired directory.  1: Station Speed  2: System Speed  3: Station NAME The LCD will display the names in alphabetical order. Scroll using the Navigation up/down keys or enter search characters. refer to the “table 4.3.4: Searching Text”...

  • Page 40: Call Handling

    You may switch between the active call and a call on Hold, placing the active call on Hold acting as a broker between two or more parties (Broker Call). iPECS Phone users may ‘broker’ for multiple calls up to the number of DN buttons on the phone.

  • Page 41: Joining Multiple People In A Conference

    1000i Series IP Phone (LME) User Guide Issue 1.2 Joining Multiple People in a Conference You can establish a Conference with up to 128 parties when using VPCM module. The other parties in the Conference may be internal or external.

  • Page 42: Call Park: Placing A Call On Hold To Page

    1000i Series IP Phone (LME) User Guide Issue 1.2 Call Park: Placing a call on Hold to Page You may transfer an active outside call to a special holding location (Park Orbit), which can be accessed easily from any station in the system. Typically, this feature is used with Paging to notify the desired user of a parked call.

  • Page 43: Send & Retrieve Messages

    Another station can leave a Station Message Waiting indication (MWI) to request a callback when you do not answer or your phone is in the DND mode. If programmed, a flashing MSG LED on the iPECS Phone indicates when there is a Message Waiting. As a further notification, you may receive a periodic Message Wait Reminder Tone.

  • Page 44: Sending And Receiving Short Text Messages

    Sending and Receiving Short Text Messages You can exchange short text messages (up to 80 alphanumeric characters) with other iPECS display phone users. If you have short text messages, the message button will be flashing. If the ring/message LED is set to MWI, the ring/message LED will flash.

  • Page 45: Remote System Access

    Dial as needed for the desired system resource. Mobile Phone Extension When away from your desk or office you can place and receive iPECS calls on your mobile phone. You may need to activate the Mobile Phone Extension feature and register the Mobile Phone number.

  • Page 46: Misc. Features

    1000i Series IP Phone (LME) User Guide Issue 1.2 8 Misc. Features Call Log You can view a log of incoming, outgoing and missed calls on the display (up to 100 records). The LOG Softkey provides simple access to incoming (called), outgoing (dialed) and missed (lost) calls.

  • Page 47: Using Internal And Meet-Me Paging

    Wake-Up Alarm iPECS system include an Alarm clock for each station in the system. You may have access to one or 5 alarm settings and may set the alarm as a one-time or repeating alarm. When you set an alarm, you select the repeating type (1 –...

  • Page 48: System Voice Memo

    Lift the handset or press the Speaker button. System Voice Memo The integrated Voice Mail of your iPECS system incorporates several Voice Memos to provide you with general information such as station number, date, time, and feature status. Voice Memos are heard over the iPECS Phone Speaker .

  • Page 49: Hot Desk

    Issue 1.2 Hot Desk iPECS phones in the system may be assigned for Hot Desk operation. These Hot Desk phones let you log- on and use the Hot Desk phone as if it were your station. Once logged-on, the Hot Desk station will take on the attributes assigned to your station number, and you can make and receive calls as normal.

  • Page 50: Features & Flex Buttons

    Dial desired User Program codes. Assigning Features to Flexible Buttons You may assign features and functions to the flexible buttons on your iPECS Phone, and may be able to assign Trunk lines. Flexible buttons may be assigned for most features providing One-Touch feature activation. For example, a flexible button may be assigned to access the Account Code feature and may include the Account code digits.

  • Page 51: Network Configuration

    1000i Series IP Phone (LME) User Guide Issue 1.2 Network Configuration The network Configuration menu affects the connection of your phone to your local area network; it is intended for access by trained technicians only. The structure of the Network Configuration menu is shown below.

  • Page 52: Additional Phone Configurations

    1000i Series IP Phone (LME) User Guide Issue 1.2  Web Password – sets passwords for all accounts as default in both profiles.  Set to Default – sets all features as default.  Diagnosis - used in case of network emergency and to diagnose the terminal itself problem.

  • Page 53: Web Manager

    1000i Series IP Phone (LME) User Guide Issue 1.2 Web Manager The Web Manager is a web-based tool for configuring the IP Phone parameters. The Web Manager can access to parameters not available through the Network setting menu. In addition to remote access to the IP Phone configuration, Web Manager is more convenient when configuring a number of IP Phones or parameters of a single IP Phone.
  • Page 54 1000i Series IP Phone (LME) User Guide Issue 1.2 Figure 9.5-2: 1000i Web Configuration Figure 9.5-3: 1000i Web Configuration when a Wi-Fi dongle is inserted in the 1040i/1050i.
  • Page 55 1000i Series IP Phone (LME) User Guide Issue 1.2 To set the network configurations: Click one menu item in “Network Configuration” category on the left. Check the contents of the selected menu in the right. Change the value of the desired fields, then click the Save button or the Save icon at the top.
  • Page 56 1000i Series IP Phone (LME) User Guide Issue 1.2 To set the Wi-Fi configurations: (1040i/1050i only) If you change Interface to ‘Wireless’ in Figure 10.3-2b, the “Wi-Fi” menu is expanded as shown below. Conversely, if you select "Wired", it will disappear.
  • Page 57 1000i Series IP Phone (LME) User Guide Issue 1.2 To set the server configurations: Click the “Call Server” link on the left. Enter values in the Server Address, Phone Number fields. Set the connection type among the three modes. Save new changes.
  • Page 58 1000i Series IP Phone (LME) User Guide Issue 1.2 At the end of the process, the result of upgrade or a reboot button will appear. Restart completes applying new firmware. To set as default: Click the “Set to default” link on the left.
  • Page 59 1000i Series IP Phone (LME) User Guide Issue 1.2 Figure 10.3-3: LSS menu  Columns: The number of columns on the LSS screen. 1048ilss has two columns of 12 fixed buttons per one column. You can use only left 12 buttons by determining this ‘Column number’ as 1.
  • Page 60 1000i Series IP Phone (LME) User Guide Issue 1.2 To check the phone, some diagnosis tools are provided in the “Status” > “Diagnosis” menu. To dump a log Press the “Download” button in the “Dump Log” section. Wait for a while.
  • Page 61 1000i Series IP Phone (LME) User Guide Issue 1.2 To start port mirroring from the LAN port to the PC port: Press the “Start” button in the “Port Mirroring” section. The PC connected to the PC port of the phone can capture the packets from/to the phone.

  • Page 62: Appendix A: User Program Code

    Appendix A: User Program Code The Extension User program menu is shown in the LCD of iPECS Multi-button phones to guide users in programming features and functions. The VOLUME + or - button is used to scroll menu items, and the dial pad is used to enter a selection.
  • Page 63 1000i Series IP Phone (LME) User Guide Issue 1.2 Code Function Remarks View IP Address View Mac Address View Gigabit Phone version Network Setting...
  • Page 64 Enjoy a wide selection of easy-to-use system IP phones to enrich your communications experience with a powerful Speakerphone and wideband voice support. 1000i Series phones from Entry level to advanced terminals, designed to best fit the users’ needs. Table B: 1000i Series Models Specification...
  • Page 65 1000i Series IP Phone (LME) User Guide Issue 1.2 Specification 1010i 1020i 1030i 1040i 1050i Handset (RJ-9) Audio Headset(RJ-9) interfaces Headset(USB) IM Presence Local(Optional - 48V,0.3A) Power PoE (802.3af) Class 2 Class 2 Class 2 Class 3 Class 3 Codec G.711, G.729AB, G.722, Opus...
  • Page 66 1000i Series IP Phone (LME) User Guide Issue 1.2 Appendix C: Open Source Software Notice Open Source Software used in this product are listed as below. You can obtain a copy of the Open Source Software License from Ericsson-LG Enterprise Web site, http://www.ericssonlg-enterprise.com. Ericsson-LG Enterprise reserves the right to make changes at any time without notice.

This manual is also suitable for:

1010i1020i1030i1040i1050i

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