External Calls; Placing External Trunk Calls; Waiting For The Next Available Outside Line; Account Codes: Tracking External Calls For Billing - iPECS 1000i Series User Manual

1000i Series IP Phone (LME)
User Guide

External Calls

4.2

4.2.1 Placing external Trunk calls

If Least Cost Routing is set-up, the number you dial will be analyzed and the system will place the call on the
least expensive route.
You may be assigned dialing Restrictions, in which case you will receive error tone if you attempt to dial or
access a restricted number or outside line. Line and Station Class of Service (COS), which establish dialing
restrictions, may vary during Day and Night operation (Day/Night COS).
You may need to enter an Authorization code before placing calls, in which case you will receive a second dial
tone.
NOTE
In the event of an emergency, assigned Emergency numbers (ex., a 911 call) may be dialed from any station
in the System, regardless of a Station's dialing restrictions (COS).
To place an external call:
Lift the handset and Dial the Trunk access code.
1)
Dial the desired number.
2)

4.2.2 Waiting for the next available Outside line

If all the lines connected to your system are busy, you will receive an All lines Busy signal. You may request to
be notified when a line is available for use.
To join a queue if the selected/dialed line is busy:
Select the desired Trunk access code; when the busy notification is returned, press the MSG
1)
button.
Return to an idle state by going on-hook. When the line is available, your Station will be notified
2)
(ringing).

4.2.3 Account Codes: Tracking External calls for billing

In some cases, you or your company may desire to track calls for billing or other purposes. You may enter an
Account Code, which is output from the system in the SMDR report. You may have an Account Code flexible
button, which allows one-touch entry of an Account Code.
To enter an Account Code before the call:
Lift the handset.
1)
Press the assigned ACCOUNT CODE button.
2)
Dial the Account Code (1-12 digits).
3)
Press *, Intercom dial tone is heard.
4)
Place the outside call as normal.
5)
To enter an Account Code during a call:
Press the assigned ACCOUNT CODE button.
1)
Dial the Account Code (1-12 digits).
2)
Press *.
3)
27
Issue 1.2