Ericsson-LG Enterprise iPECS
1020i Cloud Handset Key Features Guide
1020i Button Layout
LCD Display
Handset
Menu
Button
Speaker
Fixed
Volume
Buttons
Button
The 1020i has 12 programmable keys across 3 pages
Phone Directory
Using the Phone Book Directory
Access the stored
telephone numbers in your system
Voicemail
Accessing your Voicemail
Listening to Voicemail (Options)
Soft Keys
Ring/Message
Indicator
Dial Pad
Buttons
Press the Directory button followed by one of the following options:
1 - Station Speed
2 - Group Speed
3 - Station Name
Once selected you can then use the navigation keys to scroll through the list. To alpha dial, press
the button showing the letter you wish to dial – e.g. press 2 for the letter B. Then, press the button
with the second letter. The system will show all matches. Then press OK to dial the number.
Press the Message button followed by one of the following options:.
1 – accesses messages to give an internal user a call back
2 – to access your voicemail
3 – to sort internal messages
If you do not know your pin, contact your system administrator
Once you have accessed your voicemail inbox here are the options available to you:
Dial 1 - New messages
Dial 2 - Saved messages
Dial 3 - Send messages
Dial 4 - Manage greetings
Dial 5 - Preferences
Dial 0 - Return to main menu
Phone Guide
• Fixed Buttons
Flexible
Buttons
Navigation
Key
OK Key
• Menu button: Access the settings for your
phone, such as changing the font and display or
Fixed
changing configuration.
Buttons
• Volume button: Adjust the Ring, Headset,
Handset, and Speaker volume.
• Speaker button: Toggle the speakerphone On
and Off during a call. The button will automatically
illuminate when the phone is in menu mode.
• Flexible buttons: A line or feature can be
assigned to these buttons.
• LCD screen: Phone interface for status, dialing
Speaker
directories, and text message information.
Button
• Soft Keys: These buttons are interactive and
have a changing function based on the phone's
status.
Your Communications Solution
• MSG: Accesses message boxes
• Mute: Mute the call so that the caller
cannot hear your voice.
• Headset (icon): If a headset is plugged in
this button allows you to toggle between the
headset and handset.
• Dir: Assign or use assigned station speed dial
numbers.
• Trans: Transfer the current active call or
access the Program menu while the phone is
idle.
• DND (Do-Not-Disturb): Blocks incoming calls.
You can also activate Do-Not-Disturb while the
phone is ringing - this terminates the call and
the caller will get a busy tone.
• Hold: Place a call on hold – the caller will
receive on-hold music or comfort tones.
Need help?
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