Maintenance - H3C UniServer R4900 G6 Ultra Manual

Maintenance

Item
Help Desk
Remote technical
support
Online technical
support
Software update
licensing
Item
Help Desk
Remote technical
support
Online technical
support
Software update
licensing
NOTE:
The intelligent network adapters are provided with only the hardware service, instead of the software
service.
Service time
24/7, holidays included.
24/7, holidays included.
24/7, through the website.
24/7, holidays included.
Description
H3C establishes Help Desk hotline to provide users with 24-hour after-sale technical
support (such as failure report and hardware repair report), sales and purchase
consulting, service and policy consulting, and complaint and suggestion platforms.
After receiving the network or system failure report, H3C engineers analyze and deal
with the failures remotely to remove the issues in time. Remote technical support
includes telephone contact and remote access.
H3C website provides users with a large amount of product and technical documents,
such as user guides, configuration guides, network cases, and O&M experience
summaries. With website permissions, you can access the website and download
related documents to learn about the products and obtain O&M experience and
techniques.
To ensure stable operation for the purchased devices, H3C provides users with fixing
patches.
Remarks
N/A.
The response time for remote technical support
starts when the engineer in the technical center
receives the request from users and ends when the
engineer contacts users for the first time.
N/A.
H3C provides users with software version support
to ensure a stable operation of the purchased
device.
8