When An Error Message Appears - Ricoh IS760 Operating Instructions Manual

Condition
The scanned image is upside down.
No image results from scanning.
When the Background Panel is white, the scan-
ning size will be 0.1inch longer than the actual
original size.

When an Error Message Appears

Message
Cannot find the
scanner.
Check if the
scanner main pow-
er is on.
Scanner is not
ready.
Check the scanner
and the options.
Fatal error has
occurred in the
scanner.
• The original was placed upside down.
• The original was placed with the front and
•
• Change the [Original Size:] to the standard
• When the original is a non-standard size,
• Change background color to black, and
Possible Cause
• The TWAIN driver
cannot find the scan-
ner.
• When using SCSI, you
have the computer
started before turning
on the scanner.
• It is set to SCSI syn-
chronous transfer
mode. Use the scan-
ner with SCSI asyn-
chronous
transmission mode
when you use the
USB/IEEE1394 con-
nection.
• The scanner is busy
initializing, or etc.
• The ADF cover is
open.
• The ADF is lifted.
• Hardware errors from
which recovery is im-
possible have oc-
curred in the scanner.
Possible Cause and Required Action
Place the original in the correct orientation,
or set the [Orientation:] on the TWAIN driv-
er to the correct setting.
back reversed.
When the original is placed directly on the
exposure glass, the side to be scanned must
face down. When the original is fed via the
ADF, the side to be scanned must face up.
size from the automatic detection setting.
please specify the original size by use of the
[Basic] tub
you can detect the same size of originals.
Please use black background for the
mixed-size in particular.
Required Action
• Check the cables and connectors to
see if it is connected correctly.
• Check the power source of the scan-
ner.
• When using SCSI, turn on the pow-
er from the farthest device on the
SCSI daisy chain. Start the computer
last.
• Set the DIP Switch No.2 to ON and
push the Hard Reset Switch in the
switch box when you use the USB or
IEEE1394 connection.
• Wait for a while after turning on the
power of the scanner till it gets
ready.
• Check the ADF.
• Note the error message and error
number and call the service repre-
sentative.
Troubleshooting
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