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Appendix
When in Installation and Other Problems
Condition
The computer could not
find the drivers even
"Drivers and Utilities"
CD-ROM is selected in
the "Found New Hard-
ware Wizard."
The computer cannot de-
tect the scanner when
they are connected by
USB or IEEE1394.
The computer with Win-
dows 2000/XP freezes
when scanning with USB
connection.
6
70
Possible Cause
• Wrong Installation
of the hardware
and the software.
• SCSI synchronous
transmission is en-
abled.
• Windows failed to
update the USB
driver when the
Service Pack is in-
stalled.
Required Action
• First, install the TWAIN Driver from
"Scanner Driver(s), Utilities and Oper-
ating Instructions" CD-ROM. Then
start the "Found New Hardware Wiz-
ard." See p.35 "Installing Software" for
details.
• Set the DIP Switch No 2 to the ON po-
sition. Then, press the Hard Reset
Switch. See p.10 "DIP Switches" for
details.
• Open the Device Manager. Uninstall
the USB Driver "Intel PCI to USB En-
hanced Host Controller" and scan for
hardware changes. "Intel PCI to USB
Enhanced Host Controller" will be up-
dated to the correct USB driver.
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