Appendix A: Troubleshooting; Diagnosing Led Indicators; Cannot Connect To The Internet; Table A-1 Troubleshooting Chart - Edge-Core OD200 User Manual

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Appendix A: Troubleshooting

Diagnosing LED Indicators

Symptom
Power LED is Off
Power LED is Red
WiMAX LED is Off
WiMAX Signal LEDs are Off
LAN link LED is Off

Cannot Connect to the Internet

If you cannot access the Internet from the PC, check the following:
• If you cannot access the Internet, be sure your WIndows system is correctly
configured for TCP/IP. The IP settings should be set to "obtain an IP address
automatically."
• The WAN Type settings for the service provider may not be configured correctly.
Use the web interface to check that the WAN settings match those provided by the
service provider.
• You may be out of the service area of the WiMAX base station. Check with the
WiMAX service provider for service coverage information.
•
If you cannot resolve the problem, c
and contact your WiMAX service provider.

Table A-1 Troubleshooting Chart

Action
• AC power adapter may be disconnected. Check connections between
the unit, the AC power adapter, and the wall outlet.
• The unit has detected a system error. Reboot the unit to try and clear
the condition.
• If the condition does not clear, contact your local dealer for assistance.
• Check with the WiMAX service provider for service coverage
information.
• Move the location of the unit.
• Check with the WiMAX service provider for service coverage
information.
• Verify that the unit and attached device are powered on.
• Be sure the cable is plugged into both the unit and corresponding
device.
• Verify that the proper cable type is used and its length does not exceed
specified limits.
• Check the cable connections for possible defects. Replace the
defective cable if necessary.
heck the System Status page of the web interface
A-1