Appendix A - Falcon Diagnostic Tool; Detailed Description - Polycom MGC+100 Release Note

Appendix A - Falcon Diagnostic Tool

The Falcon diagnostic tool is an add-on to the MGC application that enables you to run
diagnostic tests on the hardware and software of the MGC-25, MGC-50 and the MGC-100
units.

Detailed Description

The Falcon diagnostic tool is used by used by Polycom support personnel or the customer's
System Administrator to provide data for checking the hardware performance. When
running the Falcon Diagnostic tool, it is best to run all the available tests on each applicable
card to locate any problem in the hardware. If a fault is discovered, it should be reported to
Polycom support personnel. More specific diagnostic tests can then be run on the units.
The Falcon diagnostic tool runs diagnostic tests on the following cards on:
MGC+50/MGC+100/MGC-50/MGC-100:
•
•
•
•
MGC-25:
•
•
•
On the MGC-25 unit, the IPN card can be configured as a virtual NET-2, IP+ and MUX+
cards. The Falcon diagnostic tool displays the NET-2 and the two processors (IP+ and
MUX+) as IPN card units. The Audio+ and Video+ cards are displayed in the diagnostic
tool as they are actually installed. These parameters can be viewed in the card Properties -
Card Settings dialog box.
The Audio+ cards
The Video+ cards
The IP+ cards
MUX+ cards
The Audio+ card
The Video+ cards
The IPN card
Appendix A - Falcon Diagnostic Tool
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