Mgc Unit Software Upgrade Procedure; Upgrading From A Version Using Password For Entry Queue Routing - Polycom MGC+100 Release Note

MGC Release Notes - Version 7.5

MGC Unit Software Upgrade Procedure

You can run the installation from the CD, or you can copy the files to your hard drive, and
then select the hard drive/directory as the source files path.
Before upgrading the MCU software version:
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Upgrading from a Version using Password for Entry Queue Routing

Version 7.5 uses Numeric ID as the routing method from Entry Queues to destination
conferences. If your current version uses conference or chairperson password for routing
from Entry Queues to destination conferences, when upgrading to Version 7.5, you must
modify the system.cfg file included in the software kit.
To upgrade the MCU version:
1.
Entry Queue Password routing mode is required to run PCS version 7.0.0.
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If you do not have a dongle installed on your MCU, you must install it before upgrading to
version 7.X.X. For more information, please contact Support.
A new dongle file must be loaded to the MCU to upgrade from version 5.XX or 6.XX to
version 7.X.X.
Backup your configuration, including all Message Services.
It is important to back up all reservations in the MCU. This is to safeguard against
reservations being lost. However, reservations backups can only be used with the same
version for which backups were created.
Download the MCU software to the MCU. For more details, see "MGC Unit Software
Upgrade Procedure".
To route participants from the Entry Queue to the destination conference using the
conference or chairperson password, you must modify the system.cfg file included in
the software kit:
a. Open the system.cfg file located in the MCU software folder.
b. In the GREET AND GUIDE/IVR section, change the value of
QUICK_LOG_IN_VIA_ENTRY_QUEUE flag to YES.
c. Optional. To assign the same Numeric ID to different non concurrent
conferences, in the GENERAL section change the value of
RESERVATION_CONFERENCE_ID_UNIQUE to NO.
d. Save the file.
Send the "system.cfg" file to the MCU (MCU Utils -> Send File).
Reset the MCU.
Install the MGC Manager application Version 7.5.
In the MGC Manager application, list the IVR/Entry Queue Message Services.
For each listed Entry Queue Service, assign the appropriate voice messages in the new
Conference ID tab.