Troubleshooting - Panasonic WORKIO DP-CL21 Network Manual

Settings and Printing

Troubleshooting

This section explains how to resolve the common problems you may have with the DP-CL21P or
DP-CL21M. If DP-CL21P or DP-CL21M does not operate properly or you are unable to set up with
Network Setup Tool, we recommend that you print the diagnostic/configuration pages first.
• How to Diagnose Problems
• Trouble in Windows Environment (TCP/IP)
• Trouble in Windows Environment (NetBEUI)
• Trouble in NetWare Environment
• Trouble in Macintosh Environment
■ How to Diagnose Problems
Use the following list to determine the cause of printing problems:
1
Verify that the printer is working properly.
• Is the printer working? First check that the printer can generate a diagnostic/ configuration
page. See
• Is the printer online? Verify that the printer is online (ready) or nothing will print.
• Does a printer error occur?
2
Check the ERROR LED on the printer panel is not lit or not blinked.
3
Check the configuration page to see what protocols are enabled and active.
• See the appropriate chapter to confirm that you have installed and configured your network
protocol correctly for the printer.
4
If you added any new software applications, make sure that the program is
compatible and installed correctly on the network. See your network protocol
documentation to confirm.
Maintenance and Spec.
"Printing a Configuration Page" on page
Network
Network
(see below)
(see page 158)
(see page 158)
(see page 158)
(see page 159)
155.
157
Appendix