Troubleshooting - Panasonic KX-P1131 Operating Instructions Manual

Periodic Maintenance I Troubleshooting
Periodic Maintenance
The printer does not require routine maintenance. However, reasonable care of the printer will extend its life. The
following periodic measures are recommended:
• Cleaning the unit is the most important action you
can perform.
The frequency of cleaning is dependent upon the
environment.
- Turn the power off and unplug the AC power cord.
- Clean the case and covers with a soft cloth. Use
any mild commercial cleaner on the cloth, do not
spray directly on to the printer.
- Raise the top cover and pull up the roller cover.
Vacuum or dust the inside area of the unit.
Be very careful not to damage the printhead
ribbon cable or the carriage drive belt.
!
Caution:
·-----1
i •
The printhead may be hot, use caution
J
' when the cover is open.
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Troubleshooting
- The platen should be cleaned with denatured
alcohol only.
- The carriage guide bar can be lubricated with a
very light oil. Contact your Authorized Panasonic
Service Center for advice when lubrication will be
needed.
Ribbon Cassette
i-N~t;:-
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! •
If the ribbon begins to catch, snag, or tear from
I
the printhead, your printer requires servicing.
L..__ . _ _ .
Most problems associated with the printer can be traced to improper setup, installation, or cabling. The following
table will assist you in identifying and correcting some of the more common problems. If you need additional help,
contact the reseller from which the unit was purchased or the Panasonic technical support number fou'nd in P. 2
of this manual.
Symptom
Possible Cause Probable Solution
Ink smears
Head gap lever is not in the Move the lever toward the position "6".until ink
proper position doesn't smear (1& P. 12)
Printout is faint Head gap lever is not in proper Adjust the lever to the proper pOSition
position
(1& P. 12, 13, 15)
Printhead moves but there is
Ribbon is not installed Re·insert ribbon (1& P. 12)
no printing
correctly
Paper out detector inoperative PAPER OUT DETECT is OFF Sel PAPER OUT DETECT to ON (1& P. 24, 31)
Printer does not power up No AC power Check AC power cord ( 1& P. 11)
Paper slips around platen Paper feed selector is set to
Set selector to "
0"
"0
n
..
Power is on but printer does Printer is not ON LINE
Press ( ON LINE)
not print
Interface cable is not properly Secure connection (1& P. 11)
connected
Out of paper Install new paper (1& P. 13-16)
Printhead has become
Allow the printhead some time to cool down.
overheated The printer will automatically resume prjnting
Interface setting is incorrectly Set interface setting to match the computer's
set interface ( 1& P. 24, 34)
Carriage stops moving, all Path of printhead is blocked
Turn the power off, clear the path. Turn the
indicators start blinking
power back on to resume printing
(continued)
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