Mercedes-Benz G-Class Owner's Manual page 307

304 Multimedia system
Nearest Mercedes-Benz service centre
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Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
You have access to a GSM network.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition is switched on so that vehicle
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data can be transferred automatically.
Multimedia system:
Telephone ª Contacts
4 5
Call Mercedes me connect.
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The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Centre.
Further information about Mercedes me con‐
nect, the provided service scope and operation:
page 305).
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https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown
detection
Requirements:
The vehicle has detected an accident or
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breakdown situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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% This function is not available in all countries.
In limited situations the vehicle can detect acci‐
dent or breakdown situations.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Centre.
Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
( page 307).
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A Mercedes-Benz Customer Centre
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employee takes your call and organises
the breakdown and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.