Table of Contents
Advertisement
Troubleshooting
3
Ask the System Administrator to reset your password. Log in with a blank
password and change your password when redirected to the Change
Password page.
Problems downloading ActiveX controls
The first time you access the application, it will download two ActiveX controls
to your PC. If you see error messages relating to this, your security settings may
be too restrictive. Ask your System Administrator to place the recorder in the
Trusted Sites or Intranet zones as described in the Planning, Installation and
Administration Guide.
Red Cross on White Background
If you see a small white box with a red cross in it at the top of the web page, the
ActiveX control is not functioning properly. These symptoms have been seen on
Internet Explorer 5.0. You should upgrade to 6.0
Cannot Find Any Recordings
If you get to the search page but cannot see any recordings when you perform a
search:
1
Broaden your search criteria. Just enter a date range and gradually
increase this range.
2
The administrator gives each user particular search and replay rights.
Confirm that your rights are set correctly. Your search and replay restriction
may be wrong or too narrow for the search you are attempting.
Cannot Find Specific Recordings
If you can see some recordings but not the ones you are looking for:
Relax your search criteria one at a time. It may be that one of the fields you are
searching for is invalid or not as you expect.
Search and Replay User Guide
Standard 2.0
33
Advertisement
Table of Contents
