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October 2007
Bulk Export
If you have to export a large number of calls, it can be very time consuming to
export a call at a time as described in "Single Call Export" on page 26. Instead,
you can:
1
Click on the check-box to the right of each call you wish to export.
Tip: You can change pages or sort the results to find other calls within the
result set. Those you have checked already will remain checked as you do
so.
Tip: You can click the Select All or Select None links to check or uncheck
all the boxes.
Tip: If you want to export most of the recordings, it can be quicker to click
Select All and then uncheck the few that you do not require.
2
Click the floppy disk icon above the checkbox column to start the export.
3
In the popup dialog you can choose to export the audio of the recordings,
their call details or both. Select the appropriate radio button.
a. If you selected Audio or Both you then choose the folder into which all
b. If you selected Details or Both, you then specify the location and file
Result: Having selected the file locations, the progress bars at the top
show how many calls have been exported successfully. A red block in the
bar indicates a problem with the export.
Note: Call details are saved to a comma separated file suitable for
importing into Excel or any database application.
Search and Replay User Guide
the audio files will be written.
name of the file that will include the details of the recordings.
Replaying Recordings
27
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