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October 2007
Finding Recordings
Basic Search
To find the recording(s) of interest to you,
1
Enter the search criteria that define the recording(s) of interest. This must
include a date/time range and can include any combination of other search
filters shown in the left-hand pane.
2
Click the Search button.
Result: Recordings that match your filter settings will be shown on the
right-hand side of the screen.
Security Restrictions
Each recording made by the system is marked in the database with one or more
"owners". This is typically the extension number or agent number that was
recorded (but can be overridden by the System Administrator).
Note: Each user account is given access rights to specific sets of owners. You
should ensure that your account is given the appropriate access rights. Otherwise
you will fail to find the recordings you are looking for.
Filter Fields
The filter pane on the left-hand side lets you specify one or more criteria that
define the recordings of interest. Normally these filters are empty when you first
access the application but if the System Administrator has enabled the feature,
they will retain your previous entry (if any) from one session to the next.
Most filters are enabled by selecting an "operator" from a drop-down list at the
left and then entering text in the neighbouring box. For example, selecting Incl
(includes) and typing 1000 will select calls where that field includes the text
"1000".
Important details and tips regarding each of the fields shown are given below:
Search and Replay User Guide
Replaying Recordings
19
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