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October 2007
Call ID
This identifies the call and can be used to search for all recordings of a given call
1.
If a call is placed on hold, transferred or conferenced, multiple recordings
can result. These will all be tagged with the same Call ID.
2.
Call Ids are recycled so you may need to combine this field with a narrow
date/time range to ensure that the previous or next call to be assigned this
ID is not included in your result set.
Call Set
You can search for calls that have previously been placed into a specific Call
Set. See "Using "Call Sets"" on page 28 for more details.
The trash-can icon next to the drop-down list lets you delete a call set that
you no longer require.
Alternate Filter Layouts
The layout of the filter fields on your search and replay page may differ from
that shown. The layout can be customized by the System Administrator.
If you see a drop-down list at the top left (between Search Filters and Call Start
Range) it means that your System Administrator has configured one or more
alternate layouts for the Search Filters pane. Each layout is named and is
selected by choosing it from this drop-down list.
These may contain more, less or different filter fields. These layouts can be used
to search on additional data fields beyond the standard set described here.
Search and Replay User Guide
Replaying Recordings
21
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