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October 2007
Windows Accounts
If you have already logged on to a Windows account and the Nortel Contact
Recorder is configured with your domain and user details, then you will be taken
directly to the search and replay form.
Local Application Accounts
If your existing authentication is not recognized, you will be directed to the
Nortel Contact Recorder's login screen.
1
Enter the user name given to you by the System Administrator.
Tip: If you were also given a password, enter it here. Otherwise leave the
password field blank.
2
Click OK
Setting a Password
If your password has not yet been set, you will be automatically taken to the
Change Password page. Here you should
1
Leave the Old Password field blank.
2
Enter a New Password
3
Enter the same in the Verify New Password field
4
Click OK
Result: You will now be taken to the search and replay page.
Installing the ActiveX Control
The first time you use the application it will attempt to download an ActiveX
control to your PC. This is needed to replay the audio.
Your browser may prompt you to decide whether or not to download the
ActiveX control. You must install this ActiveX control if you wish to replay
recordings.
Note: If the control does not download successfully, consult your System
Administrator.
Search and Replay User Guide
Replaying Recordings
17
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