Accessing The Application - Nortel Contact Recording User Manual

Search and replay

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Replaying Recordings

Accessing the Application

The Search and Replay application is accessed via Internet Explorer. To use it,

you must:

know the IP address of the Nortel Contact Recorder

have a user account on the recorder – with appropriate access rights

install the ActiveX control that is used to play the audio

Connecting to the Application

To access the application, you will need to know the name or numerical IP

address of the Nortel Contact Recorder. Your System Administrator will know

this. To access the application:

Open Internet Explorer

Enter the address of the application in the form http://myrecorder:8080

Note: This assumes this address is myrecorder. You should insert the

actual name or address of your recorder.

Hit Enter

Result: You will see the search and replay application login screen.

Note: Your browser may be automatically redirected to port 8443, this

implies that the system has been configured for secure access only. Even if

it hasn't, you may wish to use this port instead because all traffic between

your browser and port 8443 on the recorder is encrypted using SSL.

Note: If you are using SSL (port 8443) you may see a warning dialog

stating that the name on the security certificate does not match that of the

server. This occurs if the system administrator has not installed a valid SSL

certificate and is relying on the one that ships with the product. If in doubt,

check with you system administrator.

Logging In

Nortel Contact Recorder supports two access schemes. It may be integrated with

your Windows domain accounts or it may be using its own application accounts.

Standard 2.0

Nortel Contact Recording

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