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Replaying Recordings
Result Sets
When you perform a search, the right-hand pane shows the recordings that
match the filter(s) you have specified.
Viewing Results
The system restricts result sets to a maximum number of recordings (typically
100). Any search you perform will return a maximum of this many results. This
is necessary to avoid accidentally overloading the recorder or the network – as
could happen with a very broad query that otherwise could return millions of
results.
If the number of results is more than ten, they will be split into pages of ten at a
time. Click on the page selection links at the top of the results table to view a
specific page or previous or next pages.
To see all the results on a single page (particularly useful if you need to print out
the results) click on the Show All link. Click on the Page at a time link to return
to viewing 10 results at a time.
Sorting Results
By default, results are sorted by date, with the most recent recording at the top.
To change the sort order, click on an arrow at the tops of the appropriate column.
The sort order that is currently applied is that shown by the highlighted arrow.
Finding Related Recordings
As the recorder makes a separate recording of each "segment" of a call it is often
a requirement to find all recordings of a given call. This would include before
and after transfers or hold and retrieve operations.
22
Standard 2.0
Nortel Contact Recording
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