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Replaying Recordings
Exporting Recordings
The recordings held within the Nortel Contact Recorder system and streamed to
your browser are deliberately kept in a format that is not immediately playable
by anyone with Windows Media Player (or similar).
You may be given the ability to export recordings to industry standard WAV
files that are readily playable on most PCs.
Permission to Export
The export feature can be:
Disabled entirely
Restricted to Nortel Contact Recorder System Administrator accounts
Available to all Nortel Contact Recorder users.
If you are able to use the feature, you will see a floppy disk icon above the right-
hand column of checkboxes on the replay page.
Single Call Export
To export the audio from a single call:
1
Follow the instructions above to retrieve and play the call.
2
Place your mouse cursor over the audio waveform to bring up the replay
control tools.
3
Click the floppy disk icon on the right (assuming it is visible) to export the
call.
4
Select the destination directory and filename for the recording.
Note: The default filename presented is the unique recording reference
within the Nortel Contact Recorder. If you change this name, you should
note the call's original name in case you ever need to find it again.
26
Standard 2.0
Nortel Contact Recording
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