Using "Call Sets - Nortel Contact Recording User Manual

Replaying Recordings

Using "Call Sets"

If you perform complex searches or are slowly building up one or more sets of
recordings that are of interest to you, then you may find Call Sets of use.
You can place recordings that you have found into a named "set" which you can
later retrieve with a simple search.
You can also remove calls from call sets and delete unwanted call sets.
Note: Call Sets are defined globally. That is, every user will see the same list of
Call Sets. Which of the calls marked as being in these Call Sets they can actually
search for and replay, however, is still determined by their own replay access
rights. If you are not allowed to search for a call then you will still not be able to
do so even if it is placed in a Call Set.
Adding Calls to Call Sets
1 Click on the check-box to the right of each call you wish to place in a call
set
Tip: You can change pages or sort the results to find other calls within the
results. Those you have checked already will remain checked as you do so.
Tip: You can click the Select All or Select None links to check or uncheck
all the boxes.
Tip: If you want to select most of the recordings, it can be quicker to click
Select All and then uncheck the few that you do not require.
2 Click the folder icon with the green plus sign (and popup tag "Add to Call
Set") above the checkbox column.
3 In the popup dialog that appears, either enter a new call set name or select
an existing one.
4 Click Enter.
Result: The selected calls are added to the Call Set.
Note: This does not actually copy or even retrieve the audio content of the
recordings. It simply creates a cross-reference in the database between
each recording and the call set.
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Standard 2.0
Nortel Contact Recording