Nortel CallPilot Supplementary Manual page 60

60 CS 1000 configuration
Provisioning analog (500/2500-type) telephones for Contact Center
(LD 10)
Step
1
2
3
4
Table 36
LD 10 - Provisioning analog (500/2500-type) telephones for Contact Center
Prompt Response
REQ NEW or CHG
500
TYPE
TN
l s c u
c u
xx
CUST
yyyy
DN
CLS a..a
xxxx
SPID
PRI (1) - 48
AACD YES
FTR ACD xxxx yyyy
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Action
Connect to the Call Server.
Enter LD 10.
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
To exit the overlay, enter **** and press Return.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
—End—
Descriptions
Add new data or change existing data
500 telephone
Terminal Number
For Large Systems, where l = loop, s =
shelf, c = card, and u = unit.
For Small Systems, where l = loop, s =
shelf, c = card, and u = unit.
Customer number (0–99)
Directory Number
Class of Service
For Contact Center, configure the
following:
AGTA, THFA, UND, WTD, (WTA)
Supervisor's position ID number
Priority level for agent
Associated set for ACD agent
For AST phones only.
ACD feature allowed, where
xxxx = ACD DN
yyyy = ACD Position (POS-ID)
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