Nortel Meridian M3900 Reference Manual
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Nortel Meridian M3900 Reference Manual

Digital telephones
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555-4001-136
Meridian SL-100
M3900 Meridian Digital
Telephones
Reference Guide
MSL17
Standard
05.06
May 2002

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Summary of Contents for Nortel Meridian M3900

  • Page 1 555-4001-136 Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide MSL17 Standard 05.06 May 2002...
  • Page 3 The information contained in this document is the property of Nortel Net- works. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information con- tained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only.
  • Page 5 Publication history May 2002 Version 05.06, MSL17, Standard. Updated after additional review comments received. New firmware management chapter added. May 2001 Version 04.02, MSL15, Standard. This version of the document applies to the MSL15 software release. Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide...
  • Page 6 vi Publication history 555-4001-136 Standard 05.06 May 2002...

  • Page 7: Table Of Contents

    Contents About this document M3900 series general description Purpose 13 Introduction 13 Minimum firmware requirements 13 Minimum EIPE load requirements 14 Programmable line/feature keys (self-labeled) 14 Programmable feature keys (self-labeled) 14 Context-sensitive softkeys 15 Release 3 enhancements 15 Full Duplex Handsfree capability 15 One-button feature access keys 15 Pause in Dialing Strings 16 Call Forward enhancement 16...
  • Page 8 viii Contents Feature codes and abbreviations Purpose 27 Code summary 27 M3901 telephone set Purpose 33 M3901 feature description 33 Feature card 34 Message Waiting and Call Status Indicator (MWI) 35 Feature Activation Indicator (FAI) 35 Line key 35 Goodbye key 35 Hold key 35 Compatible features 35 M3901 key configuration 35...
  • Page 9 Contents ix M3905 ACD telephone Purpose 57 M3905 feature description 57 Message Waiting Indicator (MWI) 60 Handset (optional) 60 Keys 60 Key-based access expansion module (KBA) and DBA support 63 Compatible features 63 Hardware options Purpose 65 Accessory availability 65 Accessory descriptions 66 Handset option for the M3905 66 Alternate key caps for the M3905 66...
  • Page 10 M3900 telephone sets and accessories minimum firmware and release numbers 103 Firmware download process overview 105 Firmware files location 105 Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0 firm- ware download 107 M3900 firmware download process 110 Procedures 111...

  • Page 11: About This Document

    About this document Purpose and audience This guide provides feature, expansion module, and specification information for the M3900 Series Meridian digital telephones. This document’s audience is administrative, and installation personnel. Structure This document contains the following sections: • M3900 series general description –...
  • Page 12 xii About this document How to check the version and issue of this document The version and issue of the document are indicated by numbers, for example, 01.01. The first two digits indicate the version. The version number increases each time the document is updated to support a new software release. For example, the first release of a document is 01.01.

  • Page 13: M3900 Series General Description

    M3900 series general description Purpose This chapter introduces you to the M3900 series digital telephones. Introduction The M3900 sets provide integrated voice and data communication. The M3900 sets communicate with the Meridian SL-100 switch through digital transmission over standard twisted-pair wiring. The five models of the M3900 series telephones include the M3901, M3902, M3903, M3904, and M3905.

  • Page 14: Minimum Eipe Load Requirements

    Release 3 firmware. If your site has any M3900s with Release 2 firmware, you can download the Release 3 firmware from Nortel Networks web site at http://nortelnetworks.com. Select “Customer Support”. If you are not a registered user, follow the option for customers to register for access.

  • Page 15: Context-Sensitive Softkeys

    M3900 series general description 15 Context-sensitive softkeys The M3903, M3904, and M3905 have four softkeys directly below the display. Only the features that are configured for the telephone set display on the soft labels above the keys. For example, features like transfer and conference can be accessed during a call, but not Forward because that feature is not needed during a call.

  • Page 16: Pause In Dialing Strings

    16 M3900 series general description Pause in Dialing Strings This feature enables the user to enter a 1.5-second delay in the dialing sequence on an external line. The sets use the delay for applications such as answering machines, IVR systems, auto attendant, when programming or editing their Personal Directory or Redial List.

  • Page 17: Special Character Handling

    M3900 series general description 17 Special Character handling Users can enter Special Characters, like those on a PC keyboard for the ASCII character set, to items such as the personal directory or feature key labels. The Special Character set contains up to 130 characters. In the edit mode, navigation keys access the special characters.
  • Page 18 18 M3900 series general description Procedure 2 Dial out on secondary DNs using Personal Directory, Call Log, and Redial – M3904 Press the Directory/Log Key, select the Personal Directory, and select the entry. Press the secondary DN key and then the dial softkey. The M3904 dials the number.

  • Page 19: Password Clear

    M3900 series general description 19 Procedure 5 Dial out on secondary DNs using Corporate Directory – M3905 Press the Applications key, select Corporate Directory and select the entry. Press the dial softkey, then press a secondary DN key. The M3905 dials the call. This procedure is now complete Password clear Administrators can clear and reset the Directory/Call Log password.

  • Page 20: Meridian Digital Group Listening (Glisten)

    20 M3900 series general description • initiate flash download for all Meridian digital telephones configured on an IPE peripheral equipped with an extended peripheral equipment controller (EXPEC), NT7D07BA or later vintage • keep track of download progress, and manage the correlation of firmware files for the different sets •...

  • Page 21: Interactions

    M3900 series general description 21 To activate handsfree when group listening is in use, the user must press and hold the Handsfree key, place the handset on-hook, and release the handsfree key. Alternately, the user can place the call on hold by pressing the Hold key, place the handset on-hook, followed by pressing the DN key that has the held call.

  • Page 22: Desktop Directory Number Download

    22 M3900 series general description Note: With M3900 Release 3, the administrator can disable the password functionality using the Password Clear enhancement by entering “00000000” (that is, eight zeros), instead of a new password. The user then will not be required to enter a password. Desktop directory number download The Meridian digital telephones display the DN associated with a DN key or the feature assigned to a feature key on a display area next to...

  • Page 23: Feature Keys

    Feature keys Purpose This chapter describes the look and functions of the feature keys. Fixed feature keys The M3900 Series Meridian Digital Telephone sets have feature keys that are pre-labeled with the assigned feature. These keys appear on the telephone with text or icon labels. Telephone icon key labels are available in specific markets.
  • Page 24 24 Feature keys Table 2 Feature key text and icon labels Feature Key Text label Icon label Copy Copy Directory/Log Dir/Log (M3905 only) Directory/Log Display Queue (M3905 only)* Dsply Queue DN line Line Emergency (M3905 only) Emergency Feature Key (M3901 only) Feature Goodbye Goodbye...
  • Page 25 Feature keys 25 Table 2 Feature key text and icon labels Feature Key Text label Icon label Navigation Left Right Left/Right Up/Down Not Ready (M3905 only) Not Ready Observe Agent (M3905 only)* Obv Agent Options Options Quit Quit Shift Shift Transfer (M3902) Transfer Volume...
  • Page 26 26 Feature keys 555-4001-136 Standard 05.06 May 2002...

  • Page 27: Feature Codes And Abbreviations

    Feature codes and abbreviations Purpose This chapter lists the feature codes and abbreviations. Code summary Table 3 shows the DN Download feature codes and abbreviations. Table 3 Feature codes and abbreviations 7-character 10-character Feature display display Description AutoAB AutoAns Auto Answerback key ACD DN Line* ACD MIS...
  • Page 28 28 Feature codes and abbreviations Table 3 Feature codes and abbreviations 7-character 10-character Feature display display Description Separate Keylist for CFD CFDVT CFDTmr CFDVarTimr CFD Variable Timer CFTOD CFTOD CFTOD CALL Forward Time of Day CFUIF CFUIF CFUIF Separate Keylist CFUIF CFWD Forward Call Forwarding...
  • Page 29 Feature codes and abbreviations 29 Table 3 Feature codes and abbreviations 7-character 10-character Feature display display Description DRING Dring DistRing Distinctive Ringing DTMK DTMK DTMK Data Terminal Mode key BsyOvd ExeBusyOvd Executive Busy Override CompuCall ECM feature Emrgcy Emergency ACD Emergency key EMsgWt ExeMsgWait Executive MSG Waiting...
  • Page 30 30 Feature codes and abbreviations Table 3 Feature codes and abbreviations 7-character 10-character Feature display display Description NGTSRVCE NgtSvc NightSvc ACD Night Service key Observ Observe ACD Observe Agent key OrigLneSel Originating Line Select Line* Line* Private Business Line PrimaryILC Primary InterLATA Carrier PriRls PrivacyRls...
  • Page 31 Feature codes and abbreviations 31 Table 3 Feature codes and abbreviations 7-character 10-character Feature display display Description StatOrigR Station Orig Restrictions SpBill SpecBill# Special Billing Code SSAC SSAC StanAuth# Station-specific Authorization Codes StopHnt StopHunt Stop Hunt SUPR Supvsr Supervisor Supervisor feature TermLneSel Terminating Line Select TRKDISP...
  • Page 32 32 Feature codes and abbreviations 555-4001-136 Standard 05.06 May 2002...

  • Page 33: M3901 Telephone Set

    M3901 telephone set Purpose This chapter describes the M3901 telephone set and its key configuration. M3901 feature description The M3901 set has feature key activation. It takes only two keystrokes to activate a feature. For example, press the Feature key and a keypad number to activate a feature.

  • Page 34: Feature Card

    34 M3901 telephone set M3901 features One-line directory number (DN) capability. Five programmable features. Feature activation and message waiting/incoming call status indicator LED. Amplified headset support. Line, Feature, Hold, Goodbye, and Volume UP/DOWN fixed keys. Note: The M3901 set does not support automatic call distribution (ACD).

  • Page 35: Message Waiting And Call Status Indicator (Mwi)

    Refer to the Service Order Reference Manual for additional information. M3901 key configuration Table 4 shows the M3901 set key configurations. Nortel Networks does not support the M3901 as a Call Center DN. The M3901 telephone firmware controls the Volume Control Bar, the Hold, and Goodbye keys.
  • Page 36 36 M3901 telephone set Table 4 M3901 key configuration Description Key 5 Feature. Key 6 Feature (see Note 2). Deactivate all features. other Illegal or not defined. Note 1: Configure key 1 as the primary DN. Note 2: Configure keys 2-6 with any feature not requiring a display. Note 3: The M3901 firmware controls the Volume Control Bar, the Hold Key, and the Goodbye Key.

  • Page 37: M3902 Telephone Set

    M3902 telephone set Purpose This chapter describes the M3902 and its key configuration. M3902 feature description M3902 features One-line directory number (DN). Three programmable feature keys (self-labeled). Three fixed feature keys for Message, Transfer, and Options. Note: Although the Message and Transfer keys are permanently labeled, they are not restricted to those features.

  • Page 38: Key Number

    38 M3902 telephone set Figure 3 M3902 telephone set Message Waiting LCD Indicator Light DN icon Programmable Feature Keys Line DN 5000 Forward Adial Confer Options Message Transfer Hold Handsfree Key Goodbye Volume Bar Smart Mute Key G100086 Table 5 describes the key numbers and their locations. Table 5 Key numbers Key number...

  • Page 39: Message Waiting Indicator (Mwi)

    M3902 telephone set 39 Message waiting indicator (MWI) The MWI signals that a message is waiting to be heard. This LED flashes when the set is ringing. If the set is ringing when someone is leaving a message, the LED flashes until the set stops ringing. Display The display has two 24-character lines.

  • Page 40: Keys

    40 M3902 telephone set Keys Table 7 describes the M3902 keys. Table 7 M39002 keys Description Navigation keys When the scroll icon displays, use the UP and DOWN keys to scroll through the top display line. Use the UP, DOWN, LEFT, and RIGHT keys for other functions, depending on the active application and Options mode status.

  • Page 41: Compatible Features

    Message, it does not have to be datafilled as such. A SERVORD message shows that Message is the recommended feature for this key. In order to access voice mail without a message waiting, Nortel Networks recommends assigning Message to key 1 and Autodial to the Message key (key 6).
  • Page 42 42 M3902 telephone set 555-4001-136 Standard 05.06 May 2002...

  • Page 43: M3903 Enhanced Telephone

    M3903 enhanced telephone Purpose This chapter describes the M3903 and its key configuration. M3903 general description M3903 features Four directory numbers (DNs) with three-line display as follows: • two programmable line/feature (self-labeled) keys, each with two layers, providing up to four line/feature keys •...
  • Page 44 44 M3903 enhanced telephone M3903 features Direct connect headset port. Refined Corporate Directory search using the Resume key appearing on List View, Card View and No Matches Found screens. Figure 4 shows the M3903 set. Figure 4 M3903 telephone set LCD Indicator Message Waiting Goodbye...

  • Page 45: Message Waiting And Call Status Indicator (Mwi)

    M3903 enhanced telephone 45 Table 8 Key numbers Key number Location Key 1 Labeled as Prime DN (shown as 5000). Key 2 Labeled as second Line/Feature (shown as 5001). Key 3 Labeled as Prime DN, accessed by using the Shift key (shown as 5000).

  • Page 46: Info Line

    46 M3903 enhanced telephone Info line The Info display line is 24 characters long. It displays information such as in use DN, user key presses, and time and date. Text line The 24-character text display line shows information about the incoming call, such as calling party name, calling party DN, and call redirection.
  • Page 47 Message, it does not have to be datafilled as such. In order to access voice mail without a message waiting, Nortel Networks recommends assigning Message to key 1 and Autodial to the Message key (key 17.) The Autodial key should be programmed with the voice mail system DN.

  • Page 48: Compatible Features

    48 M3903 enhanced telephone Table 9 M3903 keys Description Call Log key Use the Call Log key to look at the call log and redial list using the navigation keys. With M3900 Release 3 firmware and MSL15 software, you can assign the Call Log and Redial as a context-sensitive key or programmable line/feature key.

  • Page 49: M3904 Professional Telephone

    M3904 professional telephone Purpose This chapter describes the M3904 and its key configuration. M3904 feature description M3904 features 12 DNs with a five-line display. Six self-labeled programmable line/feature keys with a second page of keys for a total of 12. Four context-sensitive softkeys used to access context-sensitive softkey features.
  • Page 50 50 M3904 professional telephone M3904 features Personal directory. Call Log (Includes Redial List). On-hook Dialing. Two accessory ports. Direct Connect Headset port. Full Duplex Handsfree Accessory (Optional). Refined Corporate Directory search using the Resume key appearing on the List View, Card View, and No Matches Found screens.

  • Page 51: Blocked

    M3904 professional telephone 51 Table 10 shows the key numbers and locations for the M3904 set. Table 10 M3904 key numbers and locations Key Number Location Key 1 Labeled as Prime DN (shown as 5000). Key 2 Labeled as key 2; second line or feature (shown as Jack). Key 3 Labeled as key 3;...

  • Page 52: Message Waiting Indicator (Mwi)

    52 M3904 professional telephone Table 10 M3904 key numbers and locations Key Number Location Keys 29 Redial List. Keys 30-32 Null. Note: Use the shift key to access keys 7 through 12. Message Waiting Indicator (MWI) The MWI LED indicates that a message has been left and flashes when the set is ringing.
  • Page 53 M3904 professional telephone 53 Table 11 M3904 keys Description Context- Assign up to 10 features to the four softkeys. You must assign the features to sensitive specific keys. softkeys Note: Keys 26, 27, and 30-32 are reserved for future use. Keys 13-16 are unusable for the M3904 set.
  • Page 54 In order to access voice mail without a message waiting, Nortel Networks recommends assigning Message to Key 1 and Autodial to the message key (Key 17.) The Autodial key should be programmed with the voice mail system DN.

  • Page 55: Key-Based Access Expansion Module (Kba) And Display-Based Access Expansion Module (Dba)

    M3904 professional telephone 55 Table 11 M3904 keys Description Directory/Log The following directories are optionally password protected. The directories accessible by this key are: • personal directory with a maximum of 100 entries • call log with a maximum of 100 •...
  • Page 56 56 M3904 professional telephone 555-4001-136 Standard 05.06 May 2002...

  • Page 57: M3905 Acd Telephone

    M3905 ACD telephone Purpose This chapter describes the M3905 and its key configuration. M3905 feature description M3905 features Eight programmable line/feature keys (self-labeled) with a four-line display, giving the user access to eight line/feature keys. Four context-sensitive softkeys used to access the context-sensitive features. Six fixed feature/application keys for ACD features as follows: supervisor, emergency, not ready, make busy, in calls, and headset.
  • Page 58 58 M3905 ACD telephone M3905 features Amplified/non-amplified headset support. Refined Corporate Directory search using the Resume key appearing on the List View, Card View, and No Matches Found screens. Figure 6 shows the M3905 set. Figure 6 M3905 ACD telephone set Server Applications Message LCD Indicator...
  • Page 59 M3905 ACD telephone 59 Table 12 contains the key configurations for the M3905. Table 12 M3905 key configuration Key number Description Key 1 Bottom right self-labeled programmable key (shown as DN5001). Key 2 Above Key 1; line or feature (shown as Supply). Key 3 Above Key 2 (shown as 5002).

  • Page 60: Message Waiting Indicator (Mwi)

    60 M3905 ACD telephone Table 12 M3905 key configuration Key number Description Key 24 Speed Call Short (SCS), Long (SCL), or User (SCU). Key 25 PRL (Privacy Release). Keys 26-27 Null. Key 28 Callers List. Key 29 Redial List. Keys 30-32 Null.
  • Page 61 M3905 ACD telephone 61 Table 13 M3905 keys Description Options key Press the Options key to activate. Press a second time or press the Quit softkey to exit the options mode, which also cancels the current action. Press the Done softkey for the current action to take effect and move one level up in the options list.
  • Page 62 Key 17 is called the Message key, but it is not restricted to that feature. This key appears with the context-sensitive softkeys. In order to access voice mail without a message waiting, Nortel Networks recommends assigning Message to Key 1 and Autodial to the message key (Key 17.) The Autodial key should be programmed with the voice mail system DN.

  • Page 63: Key-Based Access Expansion Module (Kba) And Dba Support

    M3905 ACD telephone 63 Key-based access expansion module (KBA) and DBA support The M3905 set supports one or two key-based KBAs or one DBA. Compatible features Refer to the Service Order Reference Manual . Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide...
  • Page 64 64 M3905 ACD telephone 555-4001-136 Standard 05.06 May 2002...

  • Page 65: Hardware Options

    Hardware options Purpose This chapter describes the optional hardware accessories and associated features available for each telephone set. Accessory availability Table 14 lists the optional hardware accessories available for each telephone set. Table 14 Optional hardware accessories Accessory M3901 M3902 M3903 M3904 M3905...

  • Page 66: Accessory Descriptions

    M3904 sets and through the headset jack on the M3905). • Plantronics Polaris The headsets are not offered by Nortel Networks. The Plantronics is available through Plantronics Polaris. The Liberation is available through GN Netcom, Inc. Meridian External Alerter and Recording Interface (MEARI) The MEARI provides a remote ringer device installed in a location separate from the telephone.

  • Page 67: Analog Terminal Adapter (Ata)

    Hardware options 67 Program the MEARI interface to activate a ringer (or light) when the telephone rings, or activate a recorder when the telephone is in use. The MEARI requires an Accessory Connection Module (ACM). MEARI connects to any M3900 set, except the M3901 which has no accessory dock.

  • Page 68: Accessory Connection Module (Acm)

    68 Hardware options Accessory Connection Module (ACM) The ACM is an optional hardware module that installs into the telephone footstand. The ACM provides a port(s) to connect to the accessory cartridge interface. Figure 7 shows the ACM being inserted in the footstand Figure 7 Accessory Connection Module The M3902 set has one accessory port.

  • Page 69: Display-Based Expansion Module (Dba)

    Hardware options 69 There are 32 keys on the M3904 and M3905 sets. The M3904 and M3905 sets support one or two KBAs with 22 keys each. With one KBA, the key numbers are from 1 to 54 with the first key mapping to key number 33.

  • Page 70: Personal Directory Pc Utility

    70 Hardware options Use SERVORD commands to provision the DBA as a line option. Once a DBA has been added to a set, you can assign feature/DNs to the extra keys. The Meridian SL-100 uses a key map to download the DBA key assignments to the set.

  • Page 71: Telephone Wall Mount Kit

    The telephone wall mount bracket kit contains a one-piece wall mount plate that attaches the M3903, M3904, and M3905 telephone to the wall. The wall mount kit is available from your local Nortel Networks representative. The M3901 and M3902 have built-in wall mount brackets.

  • Page 72: Full Duplex Handsfree Accessory

    72 Hardware options Full Duplex Handsfree Accessory The Full Duplex Handsfree Accessory (simultaneous two-way conversation) is a cartilage accessory that provides full duplex handsfree capability for the M3904 Release 3 (NTMN34GA or later) telephone set. You insert the cartridge into the M3904’s ACM. The FDHF functionality requires the following hardware: •...

  • Page 73: Installation

    Installation Purpose This chapter provide installation procedures for M3900 series sets and optional hardware accessories. M3900 series Meridian digital telephones Procedure 6 explains how to install the M3900 series telephones. Note: The station ringer test is not supported on the M3900 series sets.

  • Page 74: Changing The Telephone Angle

    74 Installation Procedure 7 Change the telephone position Press the bar at the top back side of the telephone. With the position bar pressed in, raise or lower the telephone to the desired angle or height. Release the bar to lock the telephone in the desired position. This procedure is now complete Changing the telephone angle The M3901 and M3902 Meridian Digital Telephones have three...

  • Page 75: Headset Consideration

    To provide the best communication with the least amount of distortion, the amplifier should have a higher setting than the telephone volume control. Refer to your representative for the latest product bulletin from Nortel Networks recommending headset types for use with the M3900 Series digital telephone.

  • Page 76: Installing The Acm Into The Footstand

    Note 2: You require a wall transformer to power accessory cartridges. The transformer does not come with the ACM unit. Contact your Nortel Networks representative to order the ACM compatible wall transformer (NTMN80AA). Figure 10 shows the installation of the ACM into the telephone footstand.

  • Page 77: Analog Terminal Adapter (Ata)

    Installation 77 To check the compatibility of accessories, see Table 16 before buying optional hardware. Table 16 Compatibility of accessories Utility MEARI FDHF Analog Terminal Adapter Key-based Expansion Unit Personal Directory PC Utility Meridian External Alerter and Recording Interface (see note) Display Expansion Module Full Duplex Handsfree (see note)
  • Page 78 78 Installation Plug the transformer into the electrical outlet (use only the transformer designed for your ACM accessories). Note: The wall transformer for M3900 accessories is NTMN80AA (CPC A0779713) 110v Wall Transformer (M3900 series). It attaches between the telephone line cord and the telephone walljack. Connect the Adapter plug, attached to your transformer, into the wall jack.
  • Page 79 Installation 79 A red LED status light located on the ATA indicates the status of the ATA as follows: • Flashing red – indicates that the ATA is operating normally. For more troubleshooting guidelines, refer to the user documentation that came with your analog device. •...

  • Page 80: Meridian External Alerter And Recording Interface (Meari)

    80 Installation Meridian External Alerter and Recording Interface (MEARI) Install the MEARI in the small dock of a M3902, M3903, M3904, or M3905 set. There are three output connectors on the back of the MEARI cartridge. There is no need to disconnect the power supply from the telephone prior to insertion or extraction of the MEARI cartridge.

  • Page 81: Loud Ringer Connected To The Meari

    Installation 81 The center round connector is a 3.5 mm audio jack that provides the record audio signal between tip and sleeve at a reduced level for connection to the microphone input of a desktop voice recorder. The smaller round connector is a 2.5 mm jack that provides the call status relay contacts between tip and sleeve for activation of a desktop voice recorder or connection to a call in progress indicator lamp.

  • Page 82: Meari Call In Progress Indicator

    82 Installation Figure 14 MEARI desktop voice recording device Voice Recorder Mic input Meridian External Alerter and Recording Interface Remote Input Call Status 3.5 mm jack provides (Optional, not required for audio at microphone VOX or manual operation) level G100097 MEARI call in progress indicator Figure 15 shows the MEARI call in progress indicator.

  • Page 83: Troubleshooting

    Installation 83 Figure 16 Remote voice recording using call status Equipment Room Cross Connect Record Audio Call Status Remote Recorder Station Wire Call Status Contacts Green/Red (center pair) Meridian External Audio Level 0dBm Alerter and Black/Yellow (second pair) Recording Interface 7' 6 conductor line cord P/N A0346862 14' 6 conductor line cord P/N A0346863 G100099...

  • Page 84: Key-Based Expansion Module Accessory (Kba)

    84 Installation Key-based Expansion Module Accessory (KBA) The Key-based Expansion Module provides 22 additional keys for the M3904 and the M3905 telephones. You can add a second Key-based Expansion Module, for a total of 44 additional line/feature keys (see Figure 17). To install the KBA (NTMN37BA), you need to order the Key-based Expansion Module Kit 1 (NTMN38AB), which includes the single KBA footstand assembly.
  • Page 85 Installation 85 Procedure 15 Add a second Key-based Expansion Module Accessory Place the telephone and the two Modules face down on a non-abrasive surface. Plug the cable from the second Module into the 10-pin slot on the first Module. Thread the cable through the routing clips on both Modules (see Figure 8 on page 11).

  • Page 86: Configure The Meridian Sl-100 For The Kba

    86 Installation Figure 18 Expansion KBA Footstand Expansion KBA Plate Single KBA Footstand Assembly Expansion KBA Footstand Assembly G100095 Tighten all four screws, ensuring that the two footstand assemblies are properly aligned. Insert the clips on the telephone and the Key-based Expansion Modules into the hinges on the combined Single/Expansion KBA Footstand Assembly, and while squeezing the Module Tilt Handles, swing the footstand into the desired position.

  • Page 87: Display-Based Expansion Module Accessory

    Installation 87 Table 19 SERVORD configuration for the KBA Prompt Response Description KBA_COUNT Number of KBAs. 1 = KBA. 2 = two KBAs. Note: Each Key-based Expansion Module provides 22 additional Line/Feature Keys. Configure these additional keys in SERVORD. Key numbers associated with the first Key-based Expansion Module are 33 through 54. Key numbers for the second Key-based Expansion Module are 55 through 76.

  • Page 88: Configure The Meridian Sl-100 For The Dba

    88 Installation Configure the Meridian SL-100 for the DBA Table 20 shows an example of the Meridian SL-100 configuration for the DBA. Table 20 Configure the Meridian SL-100 for the DBA Prompt Response Description LEN or DN x...x LEN or DN, where: x...x = Line or DN number.
  • Page 89 Click on Start. Select Run. Enter a:\setup. Click on OK. The Nortel Networks logo screen appears while the installation utility loads. The Welcome screen appears. Click on Next to continue installation. If you agree to the terms of the Software License Agreement, click Yes.

  • Page 90: Open The Personal Directory Pc Utility

    90 Installation Continue to click on Next until the installation is complete. When asked, remove the disk from drive A. Click on Finish. Note: You must restart your PC to access the Personal Directory PC Utility. This procedure is now complete Open the Personal Directory PC Utility Procedure 21 Open the Personal Directory PC Utility...

  • Page 91: The Personal Directory Pc Utility Interface

    Installation 91 The Personal Directory PC Utility interface Figure 19 shows the Personal Directory PC Utility interface. Figure 19 Personal Directory PC Utility interface Up and down vertical Active Window Main menu bar scroll bar Directory Name and Number Entry Delete Entry at Cursor Left and Right Scroll Bar There are three methods by which users can navigate within the...

  • Page 92: On-Line Help

    92 Installation Personal Directory PC Utility terms The terms are as follows: • Read (upload) – To copy the directory from the telephone to the PC. • Program (download) – To install a directory from the PC to the telephone. •...

  • Page 93: Modify A Personal Directory

    Installation 93 Modify a Personal Directory Procedure 25 shows how to modify a personal directory. Procedure 25 How to upload the Personal Directory from the telephone Check to make sure that the serial cable is connected to both the Personal Directory Utility cartridge and the PC.

  • Page 94: Delete A Character Or Single Digit

    94 Installation Delete a character or single digit Procedure 28 shows how to delete a character or single digit. Procedure 28 Delete a character or single digit Position the cursor to the right of the character or number you want to delete. Press the Backspace key.

  • Page 95: Delete A Directory Entry

    Installation 95 Delete a directory entry Procedure 32 shows how to delete a directory entry. Procedure 32 Delete a directory entry Position the cursor anywhere within the entry that you want to delete. Click on the Delete Entry bar on the bottom right of the data entry screen to delete the line.

  • Page 96: Handset Option For The M3905 Call Center Telephone

    Telephone. The handset does not accompany the M3905. The handset can be added to the M3905 by removing the front plate of the telephone. Note: Nortel Networks recommends that a system administrator complete this installation. Figure 20 Removal of the hook switch cover...

  • Page 97: Installation Of The Cradle

    Installation 97 Installation of the cradle Procedure 36 shows how to install the cradle. Figure 21 How to install the cradle G100101 Procedure 36 Install the cradle Hold the cradle in the same position as when you removed the Hook Switch Cover;...

  • Page 98: Full Duplex Handsfree (Fdhf) Accessory On The M3904

    98 Installation Figure 22 How to install the alternate key caps G100102 As Figure 22 shows, place the tips of the tool into the slots at the right and left of the key, grip tightly and pull straight upward. Procedure 37 Install key caps Fit the two small elastomer posts into two slots on the underside on the keys and firmly press downward.

  • Page 99: Prerequisites

    Plug the wall transformer into an electrical outlet (use only the transformer designed for your ACM accessory). The following list shows the transformers Nortel Networks approves for use with the FDHF 110V wall transformer (NTMN80AA) cartridge. Disconnect the telephone line cord from the telephone wall jack. This is similar to the ATA (see Figure 2 on page 6).

  • Page 100: Status Light Indicator

    100 Installation Status light indicator A red LED status light on the FDHF cartridge indicates the status of the cartridge as follows: • Flashing red – the cartridge is operating normally. • Solid red – the cartridge is not operating normally. Contact your network administrator.

  • Page 101: Features, Firmware, And Software Management

    Features and software System software Both the M3900 Release 2 series digital telephones and Nortel Networks Corporate Directory Application for the Meridian SL-100 require the minimum software loads that Table 24 shows. Table 24...
  • Page 102 102 Features, firmware, and software management The Enhanced Intelligent Peripheral Equipment (EIPEs) should be on the minimum versions that Table 25 shows. However, it is highly recommended that sites have the latest EIPE load available in order to maximize features and get the latest enhancements. Table 25 Minimum EIPE versions Product...
  • Page 103 Features, firmware, and software management 103 Table 26 Meridian SL-100 /M3900 Phase 3 feature compatibility (Continued) Minimum Feature MSL Release M3902 M3903 M3904 M3905 PC Utility Adapter MSL11 Full Duplex Handsfree Accessory MSL11 (XPM14) Secondary DN Dialing MSL11 One-button Feature Access Keys MSL15 M3905 Phase 3 set MSL11...
  • Page 104 104 Features, firmware, and software management Note: The M3901 does not support firmware upgrades. The M3900 Release 3 telephone sets that are supported on the Meridian SL-100 require the minimum firmware releases that Table 28 shows. Table 28 M3900 Release 3 minimum firmware releases Component Minimum firmware/Release numbers M3902...

  • Page 105: Firmware Download Process Overview

    M3900 telephones to be updated to the appropriate firmware release level on the Meridian SL-100. The latest generally available firmware files are available at no charge on the Nortel Networks web site for Meridian SL-100 customers. Firmware downloads use the flash download procedure that provides...
  • Page 106 106 Features, firmware, and software management Under “Software Downloads”, the latest firmware files are listed, for example: • M3902v8-0 • M3903v8-0 • M3904v8-2 • M3905v8-1 Click on the file that you want to download. You will be taken to a page entitled “Software Downloads: Software Detail Information”.

  • Page 107: Nortel Networks Optivity Telephony Manager For Meridian Sl-100, 2.0 Firm

    Features, firmware, and software management 107 Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0 firmware download Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0, (OTM-MSL) provides firmware management for the M3900 series digital telephones: M3902, M3903, M3904, and M3905. The firmware download process is executed in OTM-MSL using the Expec controller card (NT7D07BA) in the EIPE.
  • Page 108 108 Features, firmware, and software management Figure 23 M3900 Firmware Maintenance Main window The top half of the M3900 tool main window is used to reserve the Expecs for load operations, to transfer M3900 firmware loads to Expecs, and to select M3900 sets for downloading. Expecs must be added to the Expec list using the Add Expecs button.
  • Page 109 Features, firmware, and software management 109 Table 29 M3900 Firmware Maintenance Main window menus and buttons Item Description EIPEs (Expecs) list with Expecs (EIPEs) are listed with the following information: M3900 firmware and • Name EIPE load files • IP Address •...

  • Page 110: M3900 Firmware Download Process

    The M3902, M3903, M3904, and M3905 sets can be upgraded to the latest firmware available. The Expec in the EIPE does the firmware upgrade process. The Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0 (OTM-MSL) server coordinates and logs this process.

  • Page 111: Procedures

    Features, firmware, and software management 111 Note: Some sets may not successfully upgrade. Should that occur, you need to download firmware to those sets again. 12. The OTM-MSL server will save all the Expec messages during the process into a log file and display in real-time in the Active Job Status window (see Figure 33 on page 119).
  • Page 112 112 Features, firmware, and software management Figure 25 M3900 Firmware Maintenance Main window > Select Expec A list of Expecs is displayed. Click the Expecs that contain the set(s) you want to upgrade (see Figure 26 on page 113). 555-4001-136 Standard 05.06 May 2002...
  • Page 113 Features, firmware, and software management 113 Figure 26 Select Expecs TIP: You can select multiple Expecs. This allows you to download multiple sets of the same type across the Meridian SL-100 system. Highlight the Expecs of the EIPE(s) in which you want to search for sets and click the OK button.
  • Page 114 114 Features, firmware, and software management TIP: Make sure no files are present in RAM before starting an upgrade. See Procedure 46 on page 126 for information on how to delete files from RAM. From the list, you can select all the sets of one type that you want to upgrade, such as all the M3904s, one M3903, two M3902s, or all the M3905s, etc.
  • Page 115 Features, firmware, and software management 115 Figure 29 M3900 Firmware Maintenance window Enter a job title (see Figure 30 on page 116), such as “M3905 20 20 18”. TIP: This job title becomes part of the log file name; include the LEN if possible.
  • Page 116 116 Features, firmware, and software management Figure 30 Firmware Download Job Definition M3905 20 20 18 Note: The first time you upgrade a set or Expec you need to add a file server (FTP) IP address, File server port, default path, user name and password. If this is the first time you have upgraded a telephone set or Expecs, follow Steps 13 through 18.
  • Page 117 Features, firmware, and software management 117 Enter the FTP information of the Meridian SL-100 (see Figure 31). Note: The volume must have a “/” in front of it, for example;/s00dpmld XA Core. Figure 31 Add File Server (FTP) IP address Click on the Submit button.
  • Page 118 118 Features, firmware, and software management Figure 32 Firmware Download Job Definition window > Firmware Files Click on OK to begin the firmware download. The process has now begun. The Active Job status pop ups . See Figure 33 on page 119.
  • Page 119 Features, firmware, and software management 119 Figure 33 Active Job Status > Download in Process The Active Job Status window lists active M3900 firmware download jobs. Detailed status information is displayed in tree form allowing the user to expand or contract details for each job. This window has the following items: •...
  • Page 120 120 Features, firmware, and software management Note: At this point you can close down the client and let the server finish the job, or select another Expec and download firmware to another set(s) on a different Expec. Once the job is completed, some of this data will become a log file. When the upgrade is finished you will see a “Download Successful”...
  • Page 121 Features, firmware, and software management 121 Figure 35 M3900 Tool > Firmware Download Schedule Time window This window contains the following items: • Task Type – Identifies the type of scheduled activity. Enter “SendToSets” for firmware downloads. • Task ID – Identifies an individual task. For example, “IPE101 M3905 v4.6 Download”.
  • Page 122 122 Features, firmware, and software management Figure 36 View current status of any upgrades from the Tools Menu 555-4001-136 Standard 05.06 May 2002...
  • Page 123 Features, firmware, and software management 123 Figure 37 Log File Viewer window Note: During the upgrade process the Expec is not available through telnet. If someone tries to log in during the upgrade, the system displays an error message (see Figure 38). The only way to abort/stop the upgrade process is to bsy;rts the EIPE at the MAP .
  • Page 124 124 Features, firmware, and software management Figure 39 Downloading firmware to Expecs using “Add Load” button You should see the firmware in the Load files box (this is RAM). If you can transfer to RAM, the problem may be a bad firmware file or defective telephone set (see Figure 40 on page 125).
  • Page 125 Features, firmware, and software management 125 Figure 40 Firmware in Load Files box Note: If you cannot successfully add a load to the Expec RAM, check the FTP settings in Meridian SL-100 and file server settings in OTM-MSL. This procedure is now complete Procedure 45 Check FTP settings in the Meridian SL-100 In the Meridian SL-100...
  • Page 126 126 Features, firmware, and software management Procedure 46 Delete M3900 firmware files from RAM Access the “Select Load File to Delete” box to select M3900 firmware load files on selected Expecs. The window in Figure 41 opens. Figure 41 Select Load File to Delete window The window contains the following items: •...

  • Page 127: Environmental, Power, And Safety Considerations

    Environmental, power, and safety considerations Purpose This chapter addresses the following considerations for the M3900 Series Meridian Digital Telephones: • temperature and humidity • power consumption • line engineering • accessory environmental information • safety and electromagnetic compatibility Temperature and humidity Table 30 shows the temperature and humidity for operating and for storage.

  • Page 128: Power Consumption

    128 Environmental, power, and safety considerations Power consumption Table 31 shows the power consumption for the M3900 series sets. Table 31 M3900 sets power consumption M3901 M3902 M3903 M3904 M3905 Idle 29.3 37.3 42.5 31.5 15.02 H/F Nominal 45.7 48.7 37.5 H/F Maximum 64.3...

  • Page 129: Accessory Environmental Information

    Environmental, power, and safety considerations 129 Accessory environmental information Meridian External Alerter and Recording Interface Table 32 provides MEARI specification and environmental information. Table 32 MEARI specifications Item Specification Ring relay contact Normally open, max 50 mA 30 V. Call status relay contact Normally open, max 50 mA 30 V.

  • Page 130: Safety And Electromagnetic Compatibility

    130 Environmental, power, and safety considerations Safety and electromagnetic compatibility The M3900 series digital telephones have been tested and found to comply with the Safety and Electromagnetic Compatibility (EMC) standards shown in Table 34. Table 34 Safety and Electromagnetic Compatibility standards Standard Description EN 60950/IEC 950...

  • Page 131: List Of Terms

    List of terms Automatic Answerback Key Answer Agent Automatic Call Distribution ACDNR ACD Not Ready Accessory Connection Module Asynchronous Data Option AEMK Answer Emergency Automatic Level Control ACD Agent Status Lamp Analog Terminal Adapter Automatic Dialing Automatic Line Meridian SL100 M3900 Meridian Digital Telephones Reference Guide...
  • Page 132 132 List of terms AUTODISP Automatic Display Feature Bearer Capability BCLID BCLID Feature Busy Lamp Field Blank Key Call Agent Key CFDVT CFD Variable Timer Class of Service CFTOD Call Forward Time of Day Call Forward Universal Call Forward Command Interpreter Controlled Interflow Calling Line Identify CLSUP...
  • Page 133 List of terms 133 CNF C06 Six-party Conference Customer Originated Trace Call Park CPND Calling Party Name Display Call Pick-up Carrier Toll Denied Call Transfer CWD Key Call Waiting Transfer DASK ACD Display Agents Display-based Access Expansion Module Data Communications Equipment DCPK Directed Call Park Data DN (Audits Only)
  • Page 134 134 List of terms Digital Line Card Do Not Disturb Directory Number Display Queue Status Display-Queue Threshold DRING Distinctive Ringing DTMK Data Terminal Mode Keys Executive Busy Override Electronic Industries Association Emergency Executive Message Waiting EXPEC Extended Peripheral Equipment Controller EXT ATR External Alerter Feature Activation Indicator...
  • Page 135 List of terms 135 Fast Transfer GIAC Group Intercom All Calls Group Intercom GLISTEN Group Listening Intercom Intermediate Distribution Frame Key-based Access Expansion Module Key Set Short Hunt KSMOH Key Set Music On Hold Liquid Crystal Display Light Emitting Diode (lamp) Line of Business LPIC Primary Interlata Carrier...
  • Page 136 136 List of terms Main Distribution Frame MEARI Meridian External Alerter and Recording Interface Make Set Busy MSMWI Multiple Set Message Waiting Indication MSQS Multistage Queue Status Message Waiting Indicator MWQRY Message Query Message Waiting NGTSRVCE ACD Night Service Key Observe Agent Originating Line Select OPTKEY...
  • Page 137 List of terms 137 Privacy Release Query Busy Station Quick Conference Key Ring Again Random Make Busy Ringing Number Pick-up SACB Subscriber Call Block Selective Call Accept Selective Call Forward Speed Call Long SCMP Series Completion SCRJ Selective Call Rejection Speed Call Short Speed Call User Secondary Directory Number...
  • Page 138 138 List of terms Security Code SERVORD Service Order Stop Hunt SLQLG Single Line Queueing Subscriber Line Usage SMDI Simplified Message Desk Interface Station Origination Restrictions Special Billing Codes SSAC Station-Specification Authorization Codes SUPR Supervisor Feature Terminating Line Select TRKDISP Trunk Member Display Three-Way Calling TWCPUB...
  • Page 140 The information contained in this document is the property of Nortel Networks. Except as specifically authorized in writing by Nortel Networks, the holder of this document shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and mainte- nance purposes only.

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