Multitech MultiVOIP MVP210 User Manual page 73

Field Name
Select Channel
Call Transfer Enable
Transfer Sequence
Call Hold Enable
Hold Sequence
Call Waiting Enable
Retrieve Sequence
Call Name
Identification Enable
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Multi-Tech Systems, Inc.
Supplementary Services Parameter Definitions
Values Description
1-2 (210); The channel to be configured is selected here.
1-4 (410);
1-8 (810)
Y/N Select to enable the Call Transfer function in the VOIP unit.
This is a "blind" transfer and the sequence of events is as follows:
Callers A and B are having a conversation.
Caller A wants to put B into contact with C.
Caller A dials call transfer sequence.
Caller A hears dial tone and dials number for caller C.
Caller A gets disconnected while Caller B gets connected to caller C.
A brief musical jingle is played for the caller on hold.
Any phone keypad The numbers and/or symbols that the caller must press on the phone
character keypad to initiate a call transfer.
The call-transfer sequence can be 1 to 4 characters in length using
any combination of digits or characters (* or #).
The sequences for call transfer, call hold, and call waiting can be
from 1 to 4 digits in length consisting of any combination of digits
1234567890*#.
Y/N Select to enable Call Hold function in VOIP unit.
Call Hold allows one party to maintain an idle (non-talking) connection
with another party while receiving another call (Call Waiting), while
initiating another call (Call Transfer), or while performing some other
call management function.
phone keypad The numbers and/or symbols that the caller must press on the phone
characters keypad to initiate a call hold.
The call-hold sequence can be 1 to 4 characters in length using any
combination of digits or characters (* or #).
Y/N Select to enable Call Waiting function in VOIP unit.
Phone keypad The numbers and/or symbols that the caller must press on the phone
characters, two keypad to initiate retrieval of a waiting call.
characters in length The call-waiting retrieval sequence can be 1 to 4 characters in length
using any combination of digits or characters (* or #).
This is the phone keypad sequence that a user must press to retrieve
a waiting call. Customize-able. Sequence should be distinct from
sequence that might be used to retrieve a waiting call via the PBX or
PSTN.
Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled
on a given VOIP unit currently being controlled by the MultiVOIP interface (the 'home VOIP'),
Call Name Identification sends an identifier and status information to the administrator of the
remote VOIP involved in the call. The feature operates on a channel-by-channel basis (each
channel can have a separate identifier).
If the home VOIP is originating the call, only the Calling Party field is applicable. If the
home VOIP is receiving the call, then the Alerting Party, Busy Party, and Connected Party
fields are the only applicable fields (and any or all of these could be enabled for a given VOIP
channel). The status information confirms back to the originator that the home VOIP, is either
busy, or ringing, or that the intended call has been completed and is currently connected.
The identifier and status information are made available to the remote VOIP unit and
appear in the Caller ID field of its Statistics – Call Progress screen. (This is how MultiVOIP
units handle CNI messages; in other VOIP brands, H.450 may be implemented differently and
then the message presentation may vary.)
Chapter 4: Configuring your VOIP
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